Issues
Solutions and Explanations
The remote control does not work.
•
Replace the remote control batteries with correct polarity (+/–).
•
Clean the transmission window located on the top of the remote control.
•
Try pointing the remote control directly at the TV from 5~6 feet away.
The cable/set top box remote
control does not turn the TV on or
off, or adjust the volume.
•
Program the Cable/Set top box remote control to the operate the TV. Refer to the Cable/Set top box user
manual for SAMSUNG TV code.
A “
Mode Not Supported
” message
appears.
•
Check the supported resolution of the TV and adjust the external device’s output resolution accordingly.
Refer to resolution settings in this manual.
Caption
on TV menu is greyed out.
•
Caption
can not be selected in the TV menu when connected via HDMI or Component.
•
Caption
must be activated on the external device.
There is a plastic smell from the TV.
•
This smell is normal and will dissipate over time.
TV
Signal Information
is unavailable
in the
Self Diagnosis
Test menu.
(digital channels only)
•
This function is only available with digital channels from an Antenna / RF / Coax connection.
TV is tilted to the right or left side.
•
Remove the stand base from the TV and reassemble it.
There are difficulties assembling
stand base.
•
Make sure the TV is placed on a flat surface. if you cannot remove the screws from the TV, please use a
magnetized screw driver.
The
Broadcasting
menu is grey out
(unavailable).
•
The
Broadcasting
menu is only available when the TV source is selected.
Your settings are lost after 5 minutes
or every time the TV is turned off.
•
If TV is in the
Store Demo
mode, it will reset audio and picture settings every 5 minutes. If you want to
change the settings from
Store Demo
mode to
Home Use
, press the
SOURCE
button to select
TV
mode, and go to
MENU
→
Support
→
Use Mode
.
You have intermittent loss of audio
or video.
•
Check the cable connections and reconnect them.
•
Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
degree connectors.
The
PIP
menu is not available.
•
PIP
functionality is only available when you are using a HDMI or components source.
You see small particles when you
look closely at the edge of the frame
of the TV.
•
This is part of the product’s design and is not a defect.
POP (TV’s internal banner ad)
appears on the screen.
•
Go to
MENU
→
Support
→
Use Mode
, and then select
Home Use
.
The message “
This file may not be
playable properly.
” appears.
•
This may appear because of high bit rate of content. Content generally will play but could experience some
playability issue.
✎
Some functions and pictures shown in this manual are available on specific models only.
✎
You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com
→
support) by
USB.
✎
This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may
be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
English - 14
[UH5100-PAZL]BN68-06547K-LPRL02.indb 14
2014-07-22 �� 3:52:31
