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Product Support
203-349-2798
G. TROUBLESHOOTING
Question or Problem
Solution
1. How to determine if
As confi rmation that the device is delivering ultrasound,
the device is delivering
the LEDs on the Power Controller will illuminate blue
treatment
(treatment timer and indicator LEDs) and the indicator LED
on the applicator will illuminate blue. See section 8 on
LED Display.
2. The device isn’t
Ensure the power controller lock switch is in the UNLOCKED
turning ON and the
position. If the device still fails to power ON/OFF or toggle
buttons aren’t working
treatment duration, contact the manufacturer with serial
and model number details.
3. The indicator LED on
Ensure that the applicator is fully connected to the power
the Applicator does not
controller wire jack and/or the Y-adapter wire jack. If
illuminate when the
recently in
sam
Sensing Mode, ensure that the applicator
device is turned ON
has had time to reach normal operating temperature and
the indicator LED on the applicator has turned from red
back to blue. If the applicator LED still fails to illuminate
blue, contact the manufacturer with serial and model
number details.
4. How to observe the
The Battery Indicator display can only be viewed when
Battery level during
the device is powered ON or OFF by pressing the
Power
treatment
Button,
or when the
Toggle Button
is pressed. (See section
11.1) The lights remain illuminated for approximately 4
seconds after the device is turned ON or OFF. The Battery
Indicator LEDs do not remain illuminated during treatment.
The treatment duration is indicated by the blue treatment
timer LEDs (See section 8 on LED display).