25
EN
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Machine is on but
ceases to operate.
• The safety thermal-cut out may
have activated due to the pump
or grinder overheating.
• Press the POWER button to switch
the machine off and unplug from
the power outlet. Allow to cool for
about 30–60 minutes.
• If problem persists, call Sage
Support.
No ground coffee
coming from grinder.
• No coffee beans in hopper.
• Filler hopper with fresh coffee
beans.
• Blocked grinder chamber or
chute.
• Clean and clear grinder chamber
and chute. Refer to ‘Advanced
Cleaning for the Conical Burr
Grinder’, page 20.
• Water / moisture in grinder
chamber and chute.
• Clean and clear grinder chamber
and chute. Refer to ‘Advanced
Cleaning for the Conical Burr
Grinder’, page 20. Ensure burrs
are thoroughly dry before
re-assembling. It is possible to
use a hair dryer to blow air into
the grinder chamber.
Too much/too little ground
coffee is being delivered
to the filter basket.
• Grind amount settings are
incorrect for particular grind
size.
• Use the grind duration button to
increase or decrease the grind
amount. Refer to ‘Dosing’, page 12
and ‘Extraction Guide’, page 14.
Too much/too little
espresso is being
delivered to the cup.
• Grind amount and/or grind size
settings and/or shot volumes
require adjustment.
• Adjust the grind amount and/or
grind size settings. Refer to ‘Setting
the Grind Size’, page 12, ‘Dosing’,
page 12 and ‘Extraction Guide’,
page 14.
Grinder is making
a loud noise.
• Blockage or foreign object
in grinder.
• Remove hopper, check for debris
or blockage. If necessary, clean and
clear grinder chamber and chute.
Refer to ‘Cleaning the Conical Burr
Grinder’, page 20.
