24
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Coffee not hot enough.
• Cups not pre-heated.
• Rinse cups under hot water outlet.
• Portafilter not pre-heated.
• Rinse portafilter under hot water
outlet. Dry thoroughly.
• Milk not hot enough
(if making a cappuccino
or latté etc).
• Texture milk for a longer period
of time.
• Water temperature needs
to be adjusted.
• Increase the brew temperature refer
to 'Adjusting Shot Temperature'
page 15.
No crema.
• Coffee tamped too lightly.
• Tamp betweens or 15–20kg of
pressure.
• Coffee is ground too coarsely.
• Use slightly finer grind.
Refer to ‘Setting the Grind Size’,
page 12 and ‘Under Extraction’,
page 14.
• Coffee beans or pre-ground
coffee are not fresh.
• If grinding fresh whole coffee
beans, use freshly roasted coffee
beans with a ‘Roasted On’ date and
consume between 5–20 days after
that date.
• If using pre-ground coffee, use
within a week of grinding.
• The filter basket may
be blocked.
• Use the pin on the end of the
provided cleaning tool to unblock
the hole(s).
• If the hole(s) remain blocked,
dissolve a cleaning tablet in hot
water and soak filter basket and
portafilter in solution for approx. 20
minutes. Rinse thoroughly.
• Single Wall filter baskets are
being used with pre-ground
coffee.
• Ensure you use Dual Wall filter
baskets with pre-ground coffee.
Water leaking.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely
to lock into place.
