20
PROBLEM
POSSIBLE CAUSE
WHAT TO DO
Espresso runs
out around the
edge of the
portafilter.
• Portafilter not inserted
in the group head correctly.
• Ensure portafilter is completely inserted and rotated
until resistance is felt.
• There are coffee
grounds around the
filter basket rim.
• Clean excess coffee from the rim of the filter basket
to ensure a proper seal in group head.
• Coffee tamped too lightly.
• Tamp between 15–20kg of pressure.
• Too much coffee in the filter basket.
• Lower dose of coffee. Refer to ‘Setting the Grind
Amount’, page 9.
• The silicone seal surrounding the
shower screen needs to be replaced
to ensure the portafiler is properly
secured into the group head.
• Refer to ‘Using the Allen Key’, page 18.
No steam.
• Machine has not reached operating
temperature.
• Allow time for the machine to reach operating
temperature. The STEAM / HOT WATER light will
flash to indicate the machine is heating to create
steam. During this time, condensed water may purge
from the steam wand. This is normal. When the
STEAM / HOT WATER light stops flashing the steam
wand is ready for use.
• Water tank is empty.
• Fill tank.
• Water tank is not fully inserted
and locked into position.
• Push water tank down completely to lock into place.
• Machine needs to be descaled.
• Refer to ‘Descaling’, page 15.
• Steam wand is blocked.
• Refer to ‘Cleaning the Steam Wand’, page 17.
• STEAM/HOT WATER dial is not
in the STEAM position.
• Ensure the STEAM / HOT WATER dial is completely
rotated to the STEAM position.
Coffee not
hot enough.
• Cups not pre-heated.
• Rinse cups under hot water outlet and place
on cup warming tray.
• Portafilter not pre-heated.
• Rinse portafilter under hot water outlet.
Dry thoroughly.
• Milk not hot enough
(if making a cappuccino or latté etc).
• Heat milk until side of the jug becomes hot to touch.
• Machine needs to be descaled.
• Refer to ‘Descaling’, page 15.
