• 13 •
English
Fault
Possible cause
Solution
The machine does not turn on. Machine not connected to the power
supply.
Connect the machine to the power supply.
The pump is very noisy.
No water in the tank.
Re
fi
ll with water. (section 4.4).
The coffee is too cold.
The “machine ready” light (15) was off
while switching the selection knob (17)
to the "
" position.
Wait until the “machine ready” light (15)
turns on.
The porta
fi
lter is not inserted for
preheating (section 5).
Preheat the porta
fi
lter.
Cold cups.
Preheat the cups with hot water.
Milk does not froth.
It is not possible to prepare a
cappuccino.
Not suitable milk: powdered milk,
low-fat milk.
Use whole milk.
Dirty Pannarello.
Clean the Pannarello as described in
section 9.
No steam in the boiler.
Prime the circuit (section 4.5) and repeat
the operations described in section 8.
The coffee is dispensed too
fast, no foam builds up.
Too little coffee in the porta
fi
lter.
Add coffee (section 5).
Coffee ground is too coarse.
Use a different blend (section 6).
Coffee is old or not suitable.
Use a different blend (section 6).
Old or not suitable pod.
Change the pod.
One component missing in the
porta
fi
lter.
Make sure that all components are present
and that they have been installed properly.
Coffee is not dispensed or
dispensed only in drips.
No water.
Re
fi
ll with water. (section 4.4).
The grind is too
fi
ne.
Use a different blend (section 6).
Coffee pressed in the porta
fi
lter.
Shake the ground coffee.
Too much coffee in the porta
fi
lter.
Reduce the quantity of coffee in the
porta
fi
lter.
Knob (4) is open.
Close the knob (4).
Traces of limestone.
Descale the machine (section 10).
The
fi
lter in the porta
fi
lter is clogged.
Clean the
fi
lter (Section 9).
Not suitable pod.
Change type of pod.
Coffee drips from the edges.
The porta
fi
lter is incorrectly inserted
into the brew unit.
Insert the porta
fi
lter correctly (Section 5).
The upper edge of the porta
fi
lter is
dirty.
Clean the rim of the porta
fi
lter.
Pod wrongly inserted.
Insert the pod correctly. Make sure it does
not come out of the porta
fi
lter.
Too much coffee in the porta
fi
lter.
Reduce the quantity of coffee using the
measuring scoop.
Please contact an authorized service centre for any faults not covered in the above table or when the suggested
solutions do not solve the problem.
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