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Chapter 5: Error Messages & Troubleshooting
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Chapter 5: Error Messages & Troubleshooting
This section lists the problems that might occur. If you encounter the problems when using the equipment or accessories,
check the table below before requesting for services. If the problem persists, contact your service personnel.
Error
Possible Cause
Solution
6
LOOSE CUFF
Cuff is not completely wrapped or no cuff
attached.
Check cuff for proper fit on patient.
7
AIR LEAK
Air leak in cuff, tube or connector
Check that the cuff/hose connection is secure. Check cuff for
leaks. DO NOT use a known leaky cuff.
8
AIR PRESSURE ERROR
Unstable pressure value (e.g. kinked
hoses)
Repeat the measurement. If this error repeatedly occurs
during normal use, the device must be serviced.
9
SIGNAL WEAK
Very weak patient signal due to a loosely
wrapped cuff or extremely weak pulse
from patient.
Check the fitness of the cuff.
Repeat measurement.
10
RANGE EXCEEDED
Measuring pressure is more than upper
limit (255mmHg) for adult
Repeat measurement. If the error is displayed again, use
another method to measure the patient’s blood pressure.
11
EXCESSIVE MOTION
Arm movement, noisy signal or irregular
pulse (e.g. arrhythmia)
Limit patient activity; the arm must be still and/or relaxed.
12
OVER PRESSURE
Measured pressure exceeds safe software
limit, 290 mmHg for adult
Very rapid squeezing of the cuff can cause this error. Repeat
the measurement. If this error repeatedly occurs during
normal use, the device must be serviced.
14
PNEUMATIC LEAK
Leakage during leak test
Check cuff. If this error repeatedly occurs during normal use,
the device must be serviced.
15
SYSTEM FAILURE
Error occurs in pump, A/D sampling,
pressure transducer or software.
Measure again. If the problem persists, call after-sale service.
19
TIME OUT
Measurement time exceeds 3 minutes for
adults
An extremely long measurement can be due to a loose cuff,
high blood pressure, or device re-pumps. Try measurement
again. Try higher initial pressure. If error consistently
reappears try using another means to obtain patient's blood
pressure.
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