700-1000 - B
June - 2010
18
To initiate a warranty replacement, Please follow the process outlined below.
1.
Take photos of the damaged product.
a) The photo must include the entire unit (i.e. board and stand or slide from a distance).
b) Also include one photo or more of the damaged area.
2.
Remove the serial # sticker from the product.
a) S.R. Smith provides a serial # for every board, stand, slide and rail product we produce. The
sticker with the serial number for our boards, stands and slides is a silver, 1" long rectangular
sticker found on the side or bottom of the item. The serial # sticker for our rail products is clear
and 2" long. It will be found on the inside of the topmost curve.
3.
Attach the photos and the serial # sticker to a written request for replacement under the
S.R. Smith warranty.
Please include the following information:
a) Product name and description. (i.e.: board length/color, curve direction of slide, etc.)
b) Date of purchase and/or date of installation.
c) Description of damage.
d) Shipping address with a contact name and phone number.
4.
Return to us by mail or email at www.srsmith.com/warrarnty.php the photos, serial #
sticker and your written request to:
S.R. Smith, LLC
PO Box 400
1017 SW Berg Pkwy
Canby, OR 97013
Attn: Warranty Specialist
**Please Note: Missing information will result in a processing delay and possibly denial of your claim.
Should you have any questions regarding this process, please contact
S.R. Smith's Warranty specialist at 800.824.4387 or 503-266-2231 or email [email protected]
Batteries
All batteries are inspected prior to shipment and should be free from defect. See warranty policy
regarding battery replacement due to defect. Batteries have a normal lifespan of between 2-3 years,
depending on use and care.
Battery should be charged daily. Do not allow battery to fully discharge, as it will shorten battery life.
Whenever battery is removed from Control Box or lift is not in use it is important to connect battery to
charger. This ensures battery is fully charged and ready for use.
Do not drop the battery, as it could cause the unit to fail. If the battery case is cracked do not use and
replace. Battery has contacts located on the bottom of the housing. Do not place on a conductive surface
that can cause a short. During temperature extremes beyond the range of
41 F (5 C)
to 104 F (40 C)
remove battery and place in a controlled environment or battery life can be shortened.
Keep the Console/Battery Cover installed at all times to prevent moisture from collecting on the Control
Box and battery. Excessive moisture collection can affect battery and lift performance and could lead to
battery failure and/or the lift failing to operate.
BATTERY DISPOSAL
The battery is recyclable and shall be disposed of in accordance with applicable local, state/provincial or
federal/national regulations.
