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You can test your device during installation using the installation assistant tool in the Device Center. The

installation assistant checks the status of the main modules and interfaces in real-time, allowing you to

monitor the quality of the installation and quickly solve any issues.

If the

Overall status

in the overview bar is green, the device is functioning properly, and the installation

was successful.

A full description is available in the

Device Center User Manual

Installation Check-up

1. Take several minutes to review the installation, check that everything is connected properly.

2. Start the vehicle, drive outside if the vehicle was in a building and wait for several minutes.

3. Check that the required data is received by sending an SMS command, using the installation

assistant, or checking your fleet management platform (see chapter "Using TrustTrack" if you

are using TrustTrack).

4. Finish up the installation, make sure there are no hanging wires and that all panels are firmly

reattached.

Troubleshooting

If you did not receive the required data during the installation, you can send several SMS commands to

your device to check what might be wrong.

gsminfo

Use the

gsminfo

SMS command to know if the device is connected to mobile networks and the internet.

Command syntax:

password gsminfo

Response example:

ST:2019.06.20 23:26:33; OP 22210,

lvl 15

, LAC 20030, CID: 28289, GSM; M:I 126,

R 125, SP: 0;

GPRS 0

: O 64,C 0, E 248; LK:O 575, E 1, TMO 126; RS: 04; P 0

The relevant parameters and their values are described in the table below.

Содержание Trace5

Страница 1: ...1 Trace5 User Manual ...

Страница 2: ...ontents 1 EN User Manual 2 1 1 Trace5 Product Information 7 1 2 Trace5 Technical Information 11 1 3 Trace5 Device Preparation 15 1 4 Trace5 Device Configuration 19 1 5 Trace5 Installation in Vehicle 36 1 6 Trace5 Using TrustTrack 41 ...

Страница 3: ...ation 1 0 2020 04 03 Initial draft 1 1 2020 04 16 Updated Power Consumption 1 2 2020 04 27 Added Installation Assistant 1 3 2020 05 15 Updated GNSS module characteristics in Connectivity Updated Certifications Updated Carrier Approvals 1 4 2020 08 10 Updated Carrier Approvals 1 5 2020 10 12 Updated Product Information Updated File Extension Updated Starting the Configuration Updated Configuration ...

Страница 4: ...using the device Do not disassemble the device If the enclosure of the device is damaged or the insulation of the wires is damaged disconnect the power supply cables from the power supply source first All wireless data transferring equipment produces interference that may affect other devices placed nearby The device can be installed or dismounted only by qualified personnel The device must be fir...

Страница 5: ...restricted access location not accessible or visible to the driver This crossed out wheelie bin symbol means that waste equipment should not be disposed of with your other household waste The product must be taken to separate collection points at the product s end of life Notations The following notations are used in this document to highlight important information Bold text Used to indicate user ...

Страница 6: ... Positioning System GSM Global System for Mobile Communications OBD On board Diagnostics LED Light Emitting Diode LTE Long Term Evolution PCB Printed Circuit Board SMS Short Message Service SW Single Wire TCP Transmission Control Protocol UDP User Datagram Protocol UMTS Universal Mobile Telecommunications System USB Universal Serial Bus VCOM Virtual Communication Port References Datasheet https do...

Страница 7: ...ticles downloads publication device center Advanced configuration manual https doc ruptela com articles tracking devices publication advanced configurator user manual Firmware and configurator files https doc ruptela com articles downloads publication downloads home Microsoft Framework https dotnet microsoft com download dotnet framework net48 ...

Страница 8: ...th 2G fallback Trace5 LTE EMEA LTE Cat 1 4G connectivity for the EMEA region with 2G fallback Trace5 LTE LA LTE Cat 1 4G connectivity for the LA region with 2G fallback Trace5 LTM NA LTE Cat M1 NB IoT connectivity with 2G fallback for the North American market All Trace5 devices have internal LTE GSM and GNSS antennas and are equipped with internal backup batteries In addition to the standard opti...

Страница 9: ...ction Additional sensors and peripherals Package Contents The device is packed in a cardboard box The package contains the following items 1 A Trace5 device 2 A 12 pin installation harness Package content depends on the order and may not contain all of the items listed above By default no SIM card is provided in the package SIM cards can be obtained from your local phone operator Certifications Tr...

Страница 10: ...ance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the fol...

Страница 11: ...RB certification is a requirement for launching cellular devices on the North American GSM carriers such as AT T Verizon for LTE etc WEEE The Waste Electrical and Electronic Equipment Directive is the European Community Directive set collection recycling and recovery targets for electrical goods and is part of a legislative initiative to solve the problem of huge amounts of toxic electronic waste ...

Страница 12: ... to network Always on blinks twice every 4 seconds Link with the server is open Twice every 0 2 seconds No signal Sleep mode Once every 10 seconds The device is in sleep mode Device Pinout Pin Pin no Wire color Description BAT 7 Red Power supply 8 30 V DC GND 1 Black Ground connection DIN1 2 Pink Digital input 1 DIN2 6 Blue Digital input 2 DIN3 11 White Digital input 3 DIN4 5 Yellow Digital input ...

Страница 13: ...ture Operating 30 to 60 C 22 to 140 F Storage 40 to 65 C 40 to 149 F Battery charging 0 to 45 C 32 to 113 F Battery discharging 20 to 60 C 4 to 140 F Battery storage 20 to 60 C 4 to 140 F Relative humidity 5 to 95 Non condensing Electrical Specifications Power supply range 8 30 V DC Internal battery LiPo 3 7 V 190 mAh Protections Battery short circuit protection Reverse polarity protection Electro...

Страница 14: ... 28 Bands GSM 900 1800 MHz Trace5 LTE LA Modem Fibocom MC610 LA 00 Antenna Internal Bands LTE FDD B1 2 3 4 5 7 8 28 66 Bands GSM 850 900 1800 1900 MHz GNSS Module U blox EVA M8M Antenna Internal Positioning systems GPS GLONASS Galileo Augmentation systems QZSS SBAS WAAS GAGAN EGNOS MSAS Aided start services AssistNow Online A GNSS Tracking sensitivity 154 to 164 dBm Reacquisition sensitivity 152 t...

Страница 15: ... Inputs Pins DIN1 DIN2 DIN3 DIN4 Purpose To monitor the values of various peripherals Parameters Voltage range 0 30 V DC Voltage threshold 4 V DC 250 mV DC if in ground mode Applications Ignition detection Various sensors Not available in pre revision Trace5 LTM Digital Outputs Pins DOUT1 DOUT2 both invertible Purpose To control various peripherals Parameters Maximum voltage 32 V DC Maximum curren...

Страница 16: ...ily dismount from the holding pins Make sure that the device is powered off before opening it The use of inappropriate tools or excessive force may cause permanent damage to the device Avoid opening the device more times than required as it may wear out the holding pins Inserting a SIM Card Insert your SIM card into the device as shown in the image below The microchip must be facing down All SIM c...

Страница 17: ...B so that it is facing up 2 Put the PCB under the middle plastic pin 1 3 Mount the PCB on the stabilizer pin 2 4 Mount the PCB on the support pin 3 Once one side of the PCB is attached to the holding pins push the other side of the PCB down onto the other pins The PCB should attach to them easily Once the PCB is attached to the pins place the of top the housing on one side of the device as shown i...

Страница 18: ... below The harness can be connected in only one way USB Cable Connection Connect the USB cable to the mini USB port as shown in the image below The cable can be connected in only one way Connect the other end to your computer The device can be configured when powered via USB using an external power supply for configuration is optional ...

Страница 19: ...18 SIM Card Size Comparison When inserting a SIM card into the device make sure it is inserted correctly as shown on the device and is the correct size Refer to the image below ...

Страница 20: ...end a configuration file to your device Load an existing configuration file from your device Update the device firmware Download the Device Center from our documentation website Device Center Make sure to download and install the required drivers listed below You can also find a detailed description of the Device Center in the User manual section Extract the downloaded archive to your desired loca...

Страница 21: ...the Configuration After launching the Device Center click Configure device in the main menu Install the device drivers if prompted You will be directed to the configuration type selection menu Click Connect device ...

Страница 22: ...21 Select your device in the device selection menu by clicking on it ...

Страница 23: ...button opens the advanced configurator 2 Device info displays information about the connected device 3 An information icon opens the Device Center user manual 4 Settings icon opens general settings and information about Device Center 5 A configuration load save button bar used to load save configuration files 6 Device settings grouped by functionalities ...

Страница 24: ...tion file contains information on what functionalities are active how they are configured and what kind of data is included in records You can upload the same configuration file to multiple devices making it easy to receive identical data from all your vehicles File Extension Configuration file extension for Trace5 devices ...

Страница 25: ...ping the file into the Device Center Loading a configuration from a file will discard any changes to the existing configuration Saving a Configuration to a File Click Save to file in the button bar Choose where to save your configuration file and click Save Loading a Configuration from a Device Click Load from device in the button bar The configuration will be loaded from the connected device Load...

Страница 26: ...agement platform server If you are using TrustTrack you do not need to enter anything as the server settings are already entered IP Domain name The IP address of the server You may enter a numerical address or a domain name Default value 92 62 134 34 TrustTrack server Port The port of the server Default value 9015 TrustTrack server TCP protocol Protocol The connection protocol Possible values UDP ...

Страница 27: ... name The IP address of the backup server You may enter a numerical address or a domain name Default value None Port The port of the server Default value 0 Copy all data If turned on a copy of all data will be sent to the backup server even if the main server is reachable If the main server is unreachable no data will be sent to any server Note Copying data will double the data consumption Default...

Страница 28: ...sword The APN password This parameter is optional The Trace5 LTE EMEA and Trace5 LTE LA devices will not send data if the APN username and or password are configured due to a known modem issue Device Management Platform Settings Set how the device will connect to the device management platform to receive remote firmware and or configuration updates Connect to DMP Turn on to enable periodic connect...

Страница 29: ...updates after connecting before closing the connection Default value Every 5 minutes Engine Detection Settings Open the Engine detection and data collection section Configure engine state detection conditions and set the location update rate When the engine is turned on records are generated more often and the state can be displayed in your tracking platform Engine state detection method How the d...

Страница 30: ... Off Decide which detection logic to use and whether to use a delay for state changes Connection detection method Which logical operator will be used for the engine detection conditions Possible values AND all conditions must be true OR at least one of the conditions must be true Default value OR Engine switch off delay If turned on the device registers engine state changes only after the set time...

Страница 31: ...led CAN ignition If ticked the condition is true if the engine on state is provided by CAN data Active only when at least one CAN interface is turned on Default value Disabled inactive Power supply voltage If ticked the condition is true if the power supply voltage is greater than the entered value in mV Default value Disabled RPM If ticked the condition is true if the RPM value provided by CAN da...

Страница 32: ...e is turned on Default value Disabled inactive Location Accuracy Select the location update rate and set the location accuracy to generate more accurate coordinates Location update rate How often the device updates its location This controls how often data is collected and sent Possible values High at least twice a minute when driving 3 7 MB month on average Medium at least once a minute when driv...

Страница 33: ...ue 15 deg Default value Medium Stationary filter Discards inaccurate coordinates while the vehicle is not moving Default value On Active filter Discards inaccurate coordinates by evaluating the vehicle s movement speed Default value On Acceleration threshold m s2 Used in the calculation of the maximum possible distance If a new coordinate is too far away from the previous one it will be discarded ...

Страница 34: ...data is received or to configure more advanced functionalities you can switch to the advanced configurator by clicking Advanced mode in the top bar at any time A detailed description of the advanced configurator is available in the advanced configurator user manual Close the advanced configurator to return to the Device Center Configuration via SMS Commands ...

Страница 35: ... revision efwa5 Trace5 NA efwb5 Trace5 all other versions efwd5 Updating Firmware Automatically If the Device Center is newer than the detected device firmware it will suggest updating the firmware Click Update firmware to update the firmware If the firmware is not updated you will not be able to load and save configuration files from to the device This method does not require an internet connecti...

Страница 36: ...ack To update the firmware with the fwp pack click Connect and Send FW in the main configurator menu Locate your firmware fwp pack and click Open The advanced configurator will upload the required device firmware file s and the update process will start Updating Firmware Over the air The exact process of how to update firmware over the air depends on your fleet management software The following co...

Страница 37: ...nstall the device The installation location depends on the vehicle and the location of the OBD2 socket Follow these recommendations to ensure that the device works properly Install the device in a service access area under the dashboard behind the fuse box etc as close to the top of the dashboard as possible Fix the device firmly to the attaching surface make sure it does not move or shake Avoid i...

Страница 38: ... Correct Incorrect Incorrect device installation may result in reduced tracking accuracy Wiring Diagram Power input 8 30 V DC It is mandatory to use an external automotive 1 A fuse Installation Assistant ...

Страница 39: ... wait for several minutes 3 Check that the required data is received by sending an SMS command using the installation assistant or checking your fleet management platform see chapter Using TrustTrack if you are using TrustTrack 4 Finish up the installation make sure there are no hanging wires and that all panels are firmly reattached Troubleshooting If you did not receive the required data during ...

Страница 40: ...9021 IP2 195 14 173 3 Port2 9000 TCP UDP 0 The parameters and their values are self explanatory except for TCP UDP TCP UDP This parameter shows which protocol is used Possible values 0 TCP 1 UDP If the getapn response text is very long for example the APN username and password are 32 symbols long each and two servers are used it might not fit into a single message and be cropped coords Use the coo...

Страница 41: ...nal is inaccurate state The current GNSS state Possible values 1 GNSS module off 2 GNSS module on no fix 3 GNSS module on fix acquired 4 GNSS module not responding 5 GNSS module is in sleep mode 6 GNSS module disabled reset When all else fails use the reset SMS command to restart the device Configuration parameters will not be lost Command syntax password reset Response example Resetting device ...

Страница 42: ...d via the web or using an app Use the same server domain typically track2 ruptela com for both web and app Your login credentials are sent to you by e mail If you have not received them contact your sales manager Accessing TrustTrack via Web To access TrustTrack via the web enter your server domain into the browser Enter your credentials and click Sign In Accessing TrustTrack via App Download the ...

Страница 43: ...hone settings The app will ask you for the server domain upon the next launch Verifying Vehicle Status After logging in click the Fleet status button in the left menu panel Find your vehicle in the Fleet Status panel and click on it Check the State duration and Last signal sync in the additional panel If they have recently been updated data transfer is successful and the device is properly install...

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