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Hardware Installation and Reference Guide Troubleshooting

Wireless client cannot find the AP

1) Follow the above-mentioned two steps.

2) Verify that the AP is configured correctly.

3) Adjust the angle of antennas.

4) Move the client device to adjust the distance between the client and the AP.

LED keeps blinking red

The LED stays blinking red for a long time, indicating the Ethernet port is not connected. Verify the Ethernet connection.

LED keeps blinking green

The AP performs initialization after power on. During this period, the LED keeps blinking green and does not turn solid

until the initialization is completed.

Note

: If the blinking persists for an hour, it indicates the device initialization fails and

the device is faulty.

LED keeps blinking orange

Sometimes the AP performs firmware upgrade after power on. During this period, the LED keeps blinking orange and

does not turn solid until the upgrade is completed.

Note

: Do not plug or unplug the power cord when the Status LED is

blinking as firmware update takes time. If the blinking persists for one hour, it indicates the device fails to complete

firmware upgrade and is faulty.

LED does not turn solid blue or breathing blue

After the system starts and the LED does not turn solid blue or breathing blue, probably because the AP has not

established a proper CAPWAP connection with the AC. Verify the AC is operational and configured properly.

Содержание RG-AP740-I Series

Страница 1: ...RG AP740 I Series Access Point Hardware Installation and Reference Guide V1 0 ...

Страница 2: ...en consent of Ruijie Networks is prohibited are registered trademarks of Ruijie Networks Counterfeit is strictly prohibited Exemption statement This document is provided as is The contents of this document are subject to change without any notice Please obtain the latest information through the Ruijie Networks website Ruijie Networks endeavors to ensure content accuracy and will not shoulder any r...

Страница 3: ...p www ruijienetworks com service aspx Technical Support Hotline 86 4008 111 000 Related Documents Documents Description Configuration Guide Describes network protocols and related mechanisms that supported by the product with configuration examples Command Reference Describes the related configuration commands including command modes parameter descriptions usage guides and related examples Documen...

Страница 4: ...pports local power supply and PoE to take over challenges in a wide variety of deployment scenarios including large scaled campuses enterprises hospitals and WIFI hotspots Technical Specifications Table 1 1 Technical Specifications of RG AP740 I Hardware Specifications Radio RF Tri band dual radio Transmission Protocol Three radio frequency cards support concurrent 802 11a b g n 802 11acwave1 and ...

Страница 5: ...t or dual 802 3af power supply Note When power is supplied by dual 802 3at USB is supported When power is supplied by single 802 3at radio1 2 4G 1X4 and radio2 5G 3X4 modes are supported Power Consumption 25 5W Bluetooth Bluetooth 4 0 BLE and Apple iBeacon protocol are supported Bluetooth applications such as Shake and locating can be extended Temperature Operating 10 to 55 14 to 131 Storage 40 to...

Страница 6: ...Dynamic blacklist User isolation Support Rogue AP detection and countermeasure Support Dynamic ACL assignment Support RADIUS Support CPU Protection Policy CPP Support Network Foundation Protection Policy NFPP Support IPS Intrusion Prevention System Support Routing IPv4 address Static IP address or DHCP reservation IPv6 CAPWAP tunnel Support ICMPv6 Support IPv6 address Manual or automatic configura...

Страница 7: ...N A The AP is NOT receiving power Or the AP is in Do Not Disturb mode which can be disabled by software Blinking green 3Hz Initialization is in progress But continuously blinking green indicates abnormal operation Blinking red 3Hz Initialization is complete but the Ethernet port is not connected Blinking blue 3Hz Initialization is complete and the AP is establishing a CAPWAP connection with an AC ...

Страница 8: ... not connected Solid blue N A Normal operation but no wireless clients are associated with the AP Breathing blue Gradually eliminating Normal operation at least one wireless client is associated with the AP Solid red N A Warnings defined by software Double blinking red 3Hz on and off for 2 cycles alternately Locate AP Power Sources The AP can be powered either with a power adapter or through Power...

Страница 9: ...e wireless coverage is most required When mount the AP on a wall or ceiling install the AP towards where you stand to avoid backward coverage It is preferable to install the AP in a way that maximizes coverage When install the AP indoors it is better to mount it on the ceiling rather than on the wall because the AP provides greater coverage when it is installed on the ceiling Figure 1 2 and Figure...

Страница 10: ... Hardware Installation and Reference Guide Product Overview ...

Страница 11: ...r explosive environment Keep the AP away from EMI sources such as large radar stations radio stations and substations Do not subject the AP to unstable voltage vibration and noises Keep the AP at least 500 meters away from the seaside and do not face it toward the wind from the sea The installation site should be free from water flooding seepage dripping or condensation The installation site shall...

Страница 12: ... the device maintain appropriate temperature and humidity levels in your equipment room See Table 2 1 Improper room temperature and humidity can cause damages to the device High relative humidity may affect insulation materials resulting in poor insulation and even electrical leakage and sometimes may lead to change of mechanical properties of materials and corrosion of metal parts Low relative hu...

Страница 13: ...m 3 SO2 0 2 1 5 H2S 0 006 0 03 NO2 0 04 0 15 NH3 0 05 0 15 Cl2 0 01 0 3 Power Supply DC power adapter 42 5 V DC to 57 V DC input voltage PoE injector IEEE 802 3af 802 3at compliant The DC input power should be greater than the power actually consumed by the system The input power for the RG AP740 I should not be lower than 25 5 W Please use Ruijie recommended power adapters Please use Ruijie certi...

Страница 14: ... and debugged Screws Mounting brackets Product quick installation guide Packing list The above listed items are for general situations which may vary in the actual shipment The purchase order shall prevail in any case Please check each item carefully according to the packing list or purchase order If any item is damaged or missing notify the sales person ...

Страница 15: ...n site meets temperature and humidity requirements The installation site is equipped with proper power supply Network cables are in place The installation site meets all described requirements The custom AP meets the customers requirements Precautions To avoid damages to the AP observe the following safety precautions Do not power the device during installation Install the device in a well ventila...

Страница 16: ... tightly Installing the Access Point Ceiling Mount 1 Drill four 6 mm diameter holes 53 mm apart on the ceiling Tap wall anchors into the holes and drive screws through the mounting bracket into the anchors to fix the bracket See Figure 3 1 Figure 3 1 Attaching the Mounting Bracket on the Ceiling 2 Align the square feet on the rear of the AP over the mounting holes on the bracket See Figure 3 2 Fig...

Страница 17: ...d in any of four directions on the mounting bracket depending on how you route your Ethernet cable The square feet should fit easily into the mounting slots Do not forcibly push the AP into the slots After installation verify that the AP is securely fastened Wall Mount 1 Drill four 6 mm diameter holes 53 mm apart on the wall with the arrow on the mounting bracket facing up Tap wall anchors into th...

Страница 18: ...gure 3 5 Figure 3 5 Aligning the Square Feet with the Mounting Holes Before mounting the AP on the bracket you must first install the Ethernet cables 3 Slide the AP into the holes in the reverse direction against the arrow on the mounting bracket until it clicks into place Note the Ruijie logo is facing up See Figure 3 6 Figure 3 6 Mounting the AP on the Bracket ...

Страница 19: ...lots After installation verify that the AP is securely fastened Optional Securing the Access Point 1 Loosen the screw on the mounting bracket and enable the hidden lock Figure 3 1 Enabling the Hidden Lock 2 Align the square feet on the rear of the AP over the mounting holes on the bracket slide the AP in the reverse direction against the arrow on the mounting bracket until it clicks into place Fig...

Страница 20: ...nd drive the AP in the corresponding direction as shown in Figure 3 9 If the AP clicks into place and the key cannot be pulled out it indicates that the AP is unlocked If not keep trying on another lock slot until you succeed Figure 3 9 Inserting the Key for Unlocking 2 If the AP is installed on the wall hold the AP in your hands and push it upward to separate it from the bracket in the LAN port d...

Страница 21: ...ount AP Connecting Cables Connect UTP STP to the LAN1 PoE port on the AP See Appendix A for supported wiring of twisted pairs By default baud rate is set to 9600 data bit 8 parity none stop bits 1 and flow control none on the console port of the AP The console port is used only when you want to configure the AP manually Avoid bending the cable to a small radius close to the connector Ruijie recomm...

Страница 22: ...Extend the cables under the AP and run in straight line Checking after Installation Checking the Cabinet Make sure the external power supply matches the specifications of the patch panel in the cabinet After installation make sure you can close the front and rear cabinet doors Make sure the cabinet is stable and level Make sure the device and all cables are securely fastened in the rack Checking C...

Страница 23: ... the AP is connected to a PC for debugging verify that the PC and PoE switch are properly grounded Powering up the AP Checking before power up Verify that the power supply is properly connected Verify that the input voltage matches the specification of the AP Checking after power up recommended After powering up it is recommended that you check the following to ensure normal operation of the AP Ch...

Страница 24: ...in The AP is in normal operation The CAPWAP connection is OK A wireless client is associated with the AP Solid red The AP is warning Double blinking red The AP is being located Off The AP is not receiving power or in Do Not Disturb mode which can be disabled with software CLI Commands You can run related commands on the command line interface CLI on the AC to remotely monitor the configurations an...

Страница 25: ...nd then verify that the cable is connected properly 2 If you use a power adapter verify that the power adapter is connected to an active power outlet and then verify that the power adapter works properly Ethernet port is not working after the Ethernet port is connected Verify that the device at the other end of the Ethernet cable is working properly And then verify that the Ethernet cable is capab...

Страница 26: ...tion is completed Note If the blinking persists for an hour it indicates the device initialization fails and the device is faulty LED keeps blinking orange Sometimes the AP performs firmware upgrade after power on During this period the LED keeps blinking orange and does not turn solid until the upgrade is completed Note Do not plug or unplug the power cord when the Status LED is blinking as firmw...

Страница 27: ...ransmission as shown in Figure A 1 Figure A 1 1000BASE T Connection 10BASE T uses Category 3 4 5 100 ohm UTP STP and 1000BASE T uses Category 5 100 ohm UTP STP for connections Both support a maximum length of 100 meters Table A 1 shows 100BASE TX 10BASE T pin assignments Table A 1 100BASE TX 10BASE T Pin Assignments Pin Socket Plug 1 Input Receive Data Output Transmit Data 2 Input Receive Data Out...

Страница 28: ... Hardware Installation and Reference Guide Appendix A Connectors and Media ...

Страница 29: ... the bend radius should be 10 times the overall diameter The minimum bend radius of a high speed cable such as an SFP cable should be 5 times the overall diameter of the cable If the cable is constantly bent plugged or unplugged the bend radius should be 10 times the overall diameter Precautions for Cable Bundling Before bundling cables correctly mark labels and stick the labels to cables where ap...

Страница 30: ...ration is not affected and no damages occur to the device and cables during debugging Do not bind power cords to the rails for moving parts Leave a certain length of the cable connecting moving parts such as the ground wire of the cabinet door to avoid stress on the cable When moving parts are in place ensure the excess cable length shall not contact heat sources sharp corners or edges If heat sou...

Страница 31: ...s to fasten terminals Bundle cables of the same type and running in the same direction into groups Keep cables clean and straight Cables shall be tied according to the following table Diameter of Cable Bundle mm Space between Bundles mm 10 80 to 150 10 to 30 150 to 200 30 200 to 300 Do not tie knots for cables or cable bundles The metal parts of the cold pressed terminal blocks such as air circuit...

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