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C-1
Appendix C.
Warranty and RMA Information
C.1 ROSS Technology Limited Warranty
1. Extent of Limited Warranty
a.) ROSS Technology warrants to the end-user customer that ROSS products will be free from defects in
materials and workmanship, for (2) two years after the date of purchase by the customer. Conditions
and limitations include:
i.) For software products, the warranty applies only to the media upon which the product is recorded;
and
ii.) ROSS does not warrant the operation of any product to be uninterrupted or error free.
b.) ROSS’ limited warranty covers only those defects which arise as a result of normal use of the product
and do not apply to any:
i.) Software or interfacing not provided by ROSS;
ii.) Unauthorized modification or misuse.
c.) If ROSS receives, during the warranty period, notice of a defect in a hardware product which is covered
by ROSS’ warranty, ROSS shall either repair or replace the product, at its option within two working days
to the customer’s site but ROSS, in no way, guarantees that the replacement product will arrive within
the specified two-day period. Any replacement product may either be new or like new, provided that it
has functionality at least equal to that of the product being replaced.
d.) On-site warranty and return to ROSS warranty services are available from any authorized ROSS
service facility worldwide. No product will be accepted by ROSS without the appropriate Return
Merchandise Authorization documentation.
e.) This Limited Warranty Statement gives the customer specific legal rights. The customer may also have
other rights which vary from state to state in the United States, from province to province in Canada and
from country to country elsewhere in the world.
2. Limitations of Warranty
a.) NEITHER ROSS NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY
OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ROSS PRODUCTS. ROSS
AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
b.) To the extent that this Limited Warranty Statement is inconsistent with the law of locality where the
customer uses the ROSS product, this Limited Warranty Statement shall be deemed modified to be
consistent with such local law. Under such local law, certain limitations to this Limited Warranty
Statement may not apply to the customer.
c.) To the extent allowed by local law, the remedies provided in this Warranty Statement are the customers
sole and exclusive remedies.
3. Limitations of Liability
a.) EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT,
IN NO EVENT SHALL ROSS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER
LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.