31
Troubleshooting
Problem
Cause/remedy
Appliance cannot
be switched on
• Check correct position of ON/OFF switch.
• Check if plug is properly connected to the wall socket.
• Test the wall socket by connecting another appliance.
• Control whether power cord and plug show damages.
- In case of damage do not use the appliance.
• Check the correct assembly of the appliance.
• Check whether the little flap at the cover has engaged properly into the cover-
detent.
- Turn the cover clockwise as far as possible.
• After a too long operation time the overheating protection of the motor is activated.
- Let the appliance cool down.
Appliance stops
during operation
• Check whether the inserted food (too much, too hard, too fibrous, too long, too
thick) is blocking the juicing screw.
- Eliminate the blockage (refer to point “Removing blockages of the juicing screw”)
• After a too long operation time the overheating protection of the motor is activated.
- Let the appliance cool down.
Loud noises
during use
• Check whether the juicer is assembled correctly.
• Depending on the food to be extracted, the juicing screw is stressed to a lesser or
greater extend; this might lead to a loud operating noise.
- Insert the food piece by piece.
- Insert and push the food more slowly.
- Cut the food in smaller pieces.
- Before juicing hard fruits/vegetables, nuts/almonds, soak them in water for several
hours.
Juice output not
satisfying
• Check whether you used the suitable strainer unit.
- Change the strainer unit, if required.
• Check whether the silicone lips of the wiper ring are mounted correctly.
- Mount silicone lip properly (refer to „Tips for cleaning the accessories“).
• Check the correct sitting of the seal at the pulp ejection.
- Insert the seal correctly (refer to „Tips for cleaning the accessories“).
• Check if there is a blockage at the strainer unit in use.
- Remove the strainer unit and clean it.
• Check if the juicing screw is stuck by fibrous residues.
- Remove the juicing screw and clean it.
• Food with a too low water content is used.
-Use fruits/vegetables with a higher water content.
- Use juice, water or milk for blending.
• Fruit/vegetables are not fresh.
-Before juicing this food, soak it in water or mineral water for some minutes.
The cover of the
juice collecting
bowl is hard to
open
• Check whether the juicing screw is blocked.
- Eliminate the blockage (refer to point “Removing blockages of the juicing screw”).
Leak-tightness
problems
• Check the correct mounting of all seals (at motor drive, pulp outlet, closing cap).
-Insert the seals properly (refer to “Tips for cleaning the accessory parts“).
