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Troubleshooting

Problem

Items to check

Action

Page

Even though you’re using

headphones to mute the

sound, the keystrokes make

a clattering sound when you

play the keyboard

The keyboard of this piano is designed to simulate the mechanism of an acoustic piano. Even on an

acoustic piano, the keystrokes produce sound when you play the keyboard. This is not a malfunction.

–

Power turns off on its own

Could the auto-off setting be

something other than “OFF”?

If you don’t need the power to turn off automatically, turn the

Auto Off setting “OFF.”

p. 5

Power does not turn on

Is the AC adaptor connected correctly?

–

Pedal does not work, or is

“stuck”

Is the pedal connected correctly?

–

Could you have disconnected or

connected the pedal cord while the

power was on?

Power-off the unit before you connect or disconnect the pedal

cord.

–

Could Twin Piano be set to “PAIR” or “INDIVIDUAL”?
If Twin Piano is set to “PAIR” or “INDIVIDUAL,” the right pedal works only for the right-hand side of the

keyboard, and the left pedal works only for the left-hand side of the keyboard.

p. 5

“Buzz” is heard from external

devices

Are the external devices connected to

more than one AC power outlet?

If you connect external devices, be sure to connect them to the

same AC outlet.

–

No sound

Are your amp, speakers, headphones, etc., connected correctly?

p. 3

Is the volume turned down?

p. 2

Could headphones or an adaptor plug be inserted in the PHONES jacks?
Sound is not output if you’ve made settings so that sound is not output from the internal speakers.

p. 6

Sound is output even though

headphones are connected

to the PHONES jack

Could you have made settings so that sound is output from the internal speakers?

p. 6

No sound when you play

back a song

Could the song volume be set to “0”?

p. 4

Notes don’t sound right

Pitch of the keyboard or song

is incorrect

Could you have made Transpose settings?

p. 5

Is the Master Tune setting appropriate?

p. 5

Notes are interrupted

Could you be holding down the damper pedal and sounding a large number of notes?
Could you be using Dual Play or playing along with a song?

–

Sounds are heard twice

(doubled) when the

keyboard is played

Is the unit in Dual Play?

Hold down the [Function] button and press the A0 key to

disable Dual Play.

p. 4

Could the unit be connected to an

external sequencer?

If you don’t want the other sound module to produce sound,

turn your DAW’s soft thru function “off.”

–

When using Dual Play, the

character of the sound is

different

The character of the sound might differ depending on the combination of sounds.

–

Reverberation remains even

if you defeat the Ambience

effect

Even if the Ambience effect is off, the acoustic piano’s own resonance remains.

p. 4

The sound of the higher

notes suddenly changes

from a certain key

This simulates the characteristics of an acoustic piano, and is not a malfunction.
The sound will change where there is a change in the number of strings per key or a transition from

wound strings to unwound strings.

–

High-pitched ringing is heard

If you don’t hear it through headphones: It may be that the unit has malfunctioned. Please contact your

dealer or a Roland customer service center.
If you also hear it through headphones: To decrease the metallic ringing, adjust the “Ambience” settings.

p. 4

Low notes sound wrong, or

are buzzy

Could the volume be set to

maximum?

Lower the volume.

p. 2