Robotronics Patches & Pumper, Руководство по эксплуатации

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Warranty Information and Getting Help
LIMITED WARRANTY
All robots and accessories have a limited 180 day warranty which covers all parts
and labor. This period covers the normal burn-in for electronic components. Experience
has shown that this warranty period catches most component defects and other possible
flaws.
If you have a problem, we are anxious to help. Our desire is to be certain you receive a
quality product and excellent service.
Warranty work is specifically limited to correction of defects by repair or replacement
of faulty equipment or parts. The robot shall be repaired or replaced at Seller's option.
Equipment returned to the factory for repair must have pre-authorization from our service
department and must be sent freight pre-paid, and will be returned freight pre-paid by UPS
ground or common carrier.
For international shipments, you will be responsible for paying customs duties, taxes
and other fees. The shipment must be labeled on the paperwork and on the outside of the
container that it is
“For Educational Purposes” . If it is a “warranty replacement” or a
“repair return” this also must be indicated both ways on the customs documentation.
Contact your customs agency on how to document the shipment correctly to avoid
unnecessary customs charges. If you need parts sent by air shipment you will be
responsible to pay the additional shipping charges.
In no event shall ROBOTRONICS, Inc. be liable for any incidental or consequential
damages in connection with or arising from the use of the robot.
If You Have A Problem
1.
Call our service department and explain the problem. The phone number is (801)
489-4466 . Most difficulties are minor and can be solved easily over the phone. If
possible, have the robot near the phone when you call.
Important:
Have the robot serial number and model number ready. This will help our
technician identify the model of robot you have. The serial and model number sticker is
located on the robot frame on the right side. In the Appendix, the Lower Robot - Top View
shows the location of the serial number sticker.
2.
If you must return a part or the robot for repair, pack it carefully and send it prepaid
according to instructions. You must obtain a return authorization number from the
service department before shipping the robot or a part to the factory.
3.
Parts of the robot are best sent by a carrier such as UPS, or U.S. mail, because
shipping is based on the actual weight of the package. Be sure to insure the
shipment for the correct value. A freight company such as Yellow Freight , ABF or
Consolidated Freight way should be used only for the complete robot , because their
shipping charges are based on 100 pound minimums.
4.
For international shipments, you will be responsible for paying customs duties, taxes
and other fees. The shipment must be labeled on the paperwork and on the outside
of the container that it is
“For Educational Purposes” . If it is a “warranty