Roadtrek SS AGILE 2020, Руководство пользователя

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Roadtrek Inc.
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Roadtrek Limited Warranty
How to Obtain the Limited Warranty
The original retail purchaser is responsible for submitting, or having the vehicle dealer submit, a Roadtrek Limited Warranty Registration form to
Roadtrek Inc. This limited warranty is not valid unless the Roadtrek Limited Warranty Registration is submitted and received by Roadtrek Inc. within
48 hours after the date of delivery to the first end user. (Warranty is non-transferable)
Obtaining Service
When your Roadtrek needs service, determine if the issue is with the Roadtrek upfits or the Mercedes Sprinter chassis.
For Roadtrek upfits, contact your dealer. Start with the service writer, then the service manager and finally, if you are unable to resolve your issues
with the service department, contact the dealership managing partner or owner. Please keep notes of who you spoke with and dates.
For chassis-related issues, contact Mercedes service. Advise the service writer that you have a Mercedes Sprinter rather than a motorhome. Some
dealerships do not want to work on motorhomes, but most can service a 3/4-ton van. Again, start with the service writer, then the service manager
and finally, if you are unable to resolve your issues with the service department, contact the dealership managing partner or owner. If you cannot
resolve your chassis related issues at the dealer level, contact Mercedes factory service.
Contacting Roadtrek Inc.
Our customer care representatives are available to help answer any questions you may have. Contact us toll free at 800-663-0066 or
retailsupport@roadtrekinc.com, Monday to Friday 8:30 a.m. to 5:00 p.m. EST. Our representatives can help answer questions regarding our
products and services, provide information about warranty coverage and maintenance issues and locate a Roadtrek authorized dealer and service
center in your area.
To find a current list of Roadtrek authorized dealers and service centers on-line, go to http://www.roadtrek.com/locators/. When you call, please
have the following information available so that we may expedite your service:

The chassis’ VIN (Vehicle Identification Number)

First retail owner’s date of purchase

The current actual mileage
Roadtrek Inc. typically cannot initiate a case with the chassis manufacturer, the owner must do that.
NO WARRANTY CLAIM WILL BE PROCESSED OR PAID WITHOUT PROOF OF ACTUAL MILEAGE AND FIRST RETAIL OWNER’S DATE
OF PURCHASE.