20
Troubleshooting/FAQs:
Hardware
Camera will not turn on and start recording.
Ensure the power cable is connected correctly. Test to make sure you have power coming from your
car’s accessory socket. The power cables have a built-in fuse. Check the fuse has not blown.
Camera makes a constant bleeping sound.
This is the camera’s fail safe alarm which is there to warn you that there is a problem with either the
camera or most probably the SD card. Formatting your SD card could solve this issue.
Camera makes lots of EVENT files.
If the camera sensitivity is set high then the camera will make an EVENT when driving on an uneven
road surface. The camera will overwrite these EVENT files once the SD card is full. You can lower the
sensitivity setting of the camera but by setting it too low you run the risk of the camera not creating
an EVENT if an impact occurs. For camera settings see
page: 14
No GPS Signal is being received.
Check the position of the camera, make sure it is not located too close to other electronics. Cars with
heated front screens or Anti-Glare coatings will reduce the ability of the camera to lock on to GPS. If
this is the case, you can use an external GPS antenna (sold separately).
Software
I inserted the SD card, nothing is happening.
The software looks for files made by the camera. If the card has not been used in a RoadHawk
camera or if the files have been deleted by the user or if the SD card has recently been formatted
then the software will not do anything. Insert the SD card in to the RoadHawk HD camera, power the
camera on and leave for at least 20 seconds before unplugging the camera. Now you can use the SD
card and the software will be able to work.
The map is not displaying.
Make sure you have an internet connection. This is required for the map to display correctly. Ensure
the camera has a GPS signal. The GPS LED on the camera will light up green when it has a GPS lock.
The audio is distorted (noisy).
Decrease the MIC SENSITIVITY setting in the software’s settings menu. This will not affect recordings
made prior to making the change.
The time on the video is not correct.
Firstly, ensure the time zone setting is correct using the settings menu in the software. Secondly,
make sure the camera has been able to get a GPS lock. The internal clock in the camera is set using
GPS.
