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9. PROBLEMS - POSSIBLE SOLUTIONS
Problem 1
Fire burns with weak, orange flame, window is sooted up.
Cause(s)
Q
Poor chimney draught
Q
Damp wood
Q
Incorrect heating up
Q
Stove is sooted over inside
Possible solutions
Q
Check whether flue gas pipes are blocked with ash
(see CLEANING AND MAINTENANCE).
Q
Use dry wood and correct fuel amounts
(see BRIEF INFORMATION ON COMBUSTIBLE - LOGS)
Q
Check whether the suction nozzles and air inlet pipe or flue tube are blocked.
Q
Check door and cleaning cover seals for leaks
(see CLEANING AND MAINTENANCE)
Q
Have service performed by authorised specialist company.
Q
Every glass plate must be cleaned from time to time (depending on use)
with glass cleaner.
Problem 2
Stove smells strongly and / or fumes are emitted.
Cause(s)
Q
Burning-in phase (taking into service)
Q
Stove has accumulated dust and/or dirt
Possible solution(s)
Q
Wait to end of burning-in phase and vent sufficiently
Q
Suction off any dust deposits from the convection air openings at regular
intervals
Problem 3
Flue gas discharge when wood is added and during heating phase.
Cause(s)
Q
Combustion chamber door opened too fast
Q
Too much ash in combustion chamber
Q
Adding logs to snappy
Q
Chimney draught too low
Q
Flue pipe connection leaks
Q
Logs combustion still running (visible flame)
Possible solution(s)
Q
open the combustion chamber door moderate
Q
regular cleaning of combustion chamber (vacuum)
Q
Adding logs carefully
Q
Check chimney
Q
Check connections and if necessary re-seal
Q
Add logs after flame is gone
Q
Check seals and replace (fire door, ..)
