RIDEON USER MANUAL
– PAGE
24
TROUBLESHOOTING
The following are solutions to potential problems you might experience. In the event that you
experience a specific problem repeatedly, please contact us at
can solve the issue (
see CONTACT US
).
Note:
Usually, the quickest and simplest solution will be a HARD RESET of the goggles and app (
see FIRST
AID
).
FIRST AID
Before attempting any troubleshooting, initiate a HARD RESET - turn the goggles off for
2 minutes
and
then turn them back ON (
see GETTING STARTED
). If the problem persists, please continue reading
below.
GPS
No signal -
Make sure you are in open terrain (under the sky with no roof/trees etc. above the goggles).
Slow location acquisition -
If the goggles have been stored long-term (i.e. off-season), it might take a bit
longer than usual to get an accurate GPS position and POI features. This may take up to 30 minutes.
APP
App stuck / glitchy -
Close the app (completely) and reopen it. In case the problem continues, please
contact us (see Contact Us section).
