Ricoh RC Gate A TTP Скачать руководство пользователя | Manualshive

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RC Gate A Training

118

Slide 118

Procedure (Summary) - 1

Make screen dumps of the
following, for a RC Gate that has
the full range of settings made.

»

Center GUI: Settings in the Appliance
Information for Admin.

Export the following lists as CSV
files, and send them to the
technician who is installing the RC
Gate A at the customer site.

Device List CSV

Reporting CSV

Supply CSV

Call History

Make lists of settings in the RC
Gates at the customer site.

The RC Gate A must have the
same settings. Choose a RC
Gate that has all settings
programmed, and make screen
dumps of settings in the menus
of the RC Gate UI.

The Registered Device List must
be taken for all the RC Gates,
not just an example RC Gate.

Install the RC Gate A.

When asked to input settings,
input the above settings from the
RC Gate.

Make sure that the Auto
Discovery Settings are set up.

Center Operator by GUI work flow

Field Engineer work flow

Red line: Must wait for the operation above the line to finish.

This procedure may seem a bit complicated, but it allows the quickest
changeover from RC Gate to RC Gate A, to get the customer up and running
with the new RC Gate A as quickly as possible.

Make lists of settings in the RC Gates at the customer site: At a customer site
where there are a lot of RC Gates, at least one RC Gate must have all settings
stored. The other RC Gates may not have some of the details, such as customer
information. They will only have settings that are necessary for the RC Gate to
operate, and to be distinguished from each other.

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Содержание RC Gate A TTP

Страница 1: ...lide 87 old numbering 2 slides added After slide 90 old numbering 1 slide added After slide 92 old numbering 1 slide added February 3 2010 Modified slides Jan 29 numbering 99 slide replaced March 5 20...

Страница 2: ...RC Gate A Training 2 Slide 2 Overview of the Course No additional notes...

Страница 3: ...this Course What is RC Gate A Comparison with Previous Products Installation New Features Correct Turning Off Procedure Replacement Procedures Troubleshooting Migrating a Customer from Multiple RC Ga...

Страница 4: ...RC Gate A Training 4 Slide 4 What is RC Gate A No additional notes...

Страница 5: ...RC Gate A Training 5 Slide 5 What is RC Gate A The RC Gate A is a desktop external appliance It is the successor to the RC Gate No additional notes...

Страница 6: ...ns for the RC Gate A DIMM Allows the RC Gate A to handle user counters SSD solid state disk Increases the maximum number of managed devices from 100 to 1000 The DIMM must also be installed or the SSD...

Страница 7: ...RC Gate A Training 7 Slide 7 Comparison with Previous Products We include the RC Gate S Pro also for reference...

Страница 8: ...ptional memory Max number of Managed devices RC Gate 100 RC Gate S Pro 5000 RC Gate A 100 standard 1000 with optional memory Periodical reboot RC Gate Adjustable Weekly or Monthly RC Gate S Pro RC Gat...

Страница 9: ...y or HTTPS 2 way RC Gate S Pro RC Gate A HTTPS only Appliance ID2 RC Gate J77 J76 Ymm00001 RC Gate S Pro S5600000001 RC Gate A V7800000001 System Log RC Gate 4KB RC Gate S Pro 500MB RC Gate A 2MB Comm...

Страница 10: ...tions 3 When an Appliance SC occurs RC Gate Will reboot RC Gate S Pro RC Gate S Pro itself does not reboot but the internal Remote service will reboot RC Gate A Will reboot These are the most importan...

Страница 11: ...RC Gate A Training 11 Slide 11 Installation Overview This section will explain the main points about installing a RC Gate A at a customer site...

Страница 12: ...formation for the installation Will the machines be Monitored or Managed How many RC Gate As will be needed Step 2 Pre Register the RC Gate A using the Center GUI To issue a Request Number for the RC...

Страница 13: ...A Connect the RC Gate A to the customers LAN and set up the network settings Connect the RC Gate A to the Remote Gateway to register the RC Gate A with the Remote Center Step 5 Register the devices t...

Страница 14: ...RC Gate A Training 14 Slide 14 Installation Step 1 Customer Pre Survey No additional notes...

Страница 15: ...ximum monitored devices 500 Maximum total devices 500 RC Gate S Pro Maximum total devices 5000 any mixture of managed and monitored This is a theoretical specification but in practice the RC Gate S Pr...

Страница 16: ...ng 16 Slide 16 How Many Units do I Need No Optional Memory Keep in mind that the customer may remove some of these machines or install some new ones So you may need to change the number of RC Gate As...

Страница 17: ...g 17 Slide 17 How Many Units do I Need With Optional Memory Keep in mind that the customer may remove some of these machines or install some new ones So you may need to change the number of RC Gate As...

Страница 18: ...RC Gate A Training 18 Slide 18 Installation Step 2 Pre Register the RC Gate A using the Center GUI No additional notes...

Страница 19: ...to login to the following URL https rcg support ricoh com atremotecenter Main Servlet In the center GUI click New Registration in the Registration menu Input the necessary information Click Register...

Страница 20: ...RC Gate A Training 20 Slide 20 Installation Step 3 Device Configuration No additional notes...

Страница 21: ...RC Gate A Training 21 Slide 21 Can the Device be Connected to Remote This is the same as for the previous model RC Gate No additional notes...

Страница 22: ...RC Gate A Training 22 Slide 22 Installation Step 4 Install the RC Gate A at the Customer Site No additional notes...

Страница 23: ...nd the options requested by the customer Connect the RC Gate A to a PC so that we can make settings on the RC Gate A Connect the RC Gate A to the customers LAN and set up the network settings Set up t...

Страница 24: ...p computer Make sure the computer has an RJ 45 100Base TX 10Base T network port Make sure the computer has Internet Explorer 5 0 or newer If you cannot bring a laptop computer ask to use the customer...

Страница 25: ...the SSD If you install the SSD the DIMM must be installed Make sure that the power cord is disconnected before you start to install any of these options DIMM SSD RC Gate A RC Gate S Pro Field Service...

Страница 26: ...RC Gate A Training 26 Slide 26 Install the RC Gate A You can put the RC Gate A in the supplied stand or you can put it on a flat surface with the LEDs facing up LEDs No additional notes...

Страница 27: ...ting as shown below IP Address Subnet then reboot the PC Important Keep a note of your original IP address Step2 Change the settings of the PC then reboot the PC IP 192 168 10 2 Subnet 255 255 255 0 N...

Страница 28: ...d Options 1 Access the CE login page of the RC Gate A Login page https 192 168 10 2 9443 CE 9443 is the port number used for service functions Select RC Gate Configuration from the drop box above the...

Страница 29: ...RC Gate A Training 29 Slide 29 Does the RC Gate A Recognize the Installed Options 2 Click RCGate Settings No additional notes...

Страница 30: ...RC Gate A Training 30 Slide 30 Does the RC Gate A Recognize the Installed Options 3 Click Basic in the menu on the left No additional notes...

Страница 31: ...s the RC Gate A Recognize the Installed Options 4 To check if the DIMM and SSD options are properly functioning see the indicated locations on the screen SSD Storage capacity extended DIMM Memory capa...

Страница 32: ...unless both the memory options are installed If you do not change this setting to Use you will only be able to register 100 managed devices even if the memory options are installed After you change t...

Страница 33: ...dure assumes that you install the options at the same time as installing the RC Gate A If you install the options at a later time you do not need to remove the RC Gate A from the Remote Center Just in...

Страница 34: ...to Do not use 4 Perform A to A replacement If you remove the options before removing the RC Gate A from the Remote center device registration data will still remains in the storage option Removing th...

Страница 35: ...Access the CE login page of the RC Gate A Login page https 192 168 10 2 9443 CE 9443 is the port number used for service functions Select Initial Settings from the drop box above the Login button Ente...

Страница 36: ...r the required settings Click Next after filling the required items in each screen After the final screen E mail Settings click Complete The above screen is called the top screen The items that come u...

Страница 37: ...all window that appears Or if you are not ready to register click End Wizard Then later you can select Remote Service Registration Wizard in the top screen Top screen see the previous slide If you can...

Страница 38: ...t if they are OK This is similar to the installation for the previous model RC Gate After confirmation finishes if you see Ask Error click the Back button and input the request number again The RC Gat...

Страница 39: ...RC Gate A Training 39 Slide 39 Register the RC Gate A 3 Click Confirm with Server The confirmation process begins If you see Error click the OK button and input the request number to start again...

Страница 40: ...button A progress bar indicates how the registration process is going When you see the screen on the right the RC Gate A has been registered successfully with the Remote Center Click Finish If you see...

Страница 41: ...RC Gate A Training 41 Slide 41 Installation Step 5 Register the Devices that are Connected to the RC Gate A No additional notes...

Страница 42: ...sh to be searched by the RC Gate A when looking for devices to register You can set up to 255 IP addresses You have to select one at a time With the RC Gate A it is also possible to import a set of ad...

Страница 43: ...s feature you can select how the machine searches for devices to register Permit Ping every IP address on the network one after the other Prohibit Issue an SNMP broadcast on the network and limit the...

Страница 44: ...Slide 44 Register the Connected Devices Overview To register the devices with the Remote Center there are two methods Remote Registration Local Device Registration This is basically the same as the p...

Страница 45: ...ch we want to be managed and click Manage Devices Select only devices for which Monitored is displayed on the Device List if Managed is displayed the device is already managed For devices that you wis...

Страница 46: ...rd AD must be on Devices found in the IP address ranges set up with the Auto Discovery Registration Wizard will become monitored Then at the Center GUI select all devices that show Found on the device...

Страница 47: ...number used for service functions Select Initial Settings from the drop box above the Login button Enter the CE password then click Login This time we access the RC Gate A from a PC on the customer s...

Страница 48: ...the devices with the Remote Center we must use either of the following Device Registration Wizard Auto Discovery Setting Wizard The process is similar to the previous model RC Gate The user interface...

Страница 49: ...searching through a specified range of IP addresses By searching through specified network segments By searching through specified host names Operating Instructions 4 Registering Devices with the Comm...

Страница 50: ...ion If in doubt select SNMP V3 priority SNMP V3 will be used first then the other protocols Click Next c d It takes 13 min of processing time to register 500 devices at one time So for RC Gate A maxim...

Страница 51: ...ation Wizard 2 Select a search method then input the IP Address Ranges If you want to prevent some IP addresses from being searched click Go to Access Prohibited IP Address Settings c d e You can also...

Страница 52: ...RC Gate A Training 52 Slide 52 Device Registration Wizard 3 Input the IP addresses you wish to exclude Then click OK c d No additional notes...

Страница 53: ...RC Gate A Training 53 Slide 53 Device Registration Wizard 4 Click Start Search when you have specified the IP addresses No additional notes...

Страница 54: ...RC Gate A Training 54 Slide 54 Device Registration Wizard 5 Click the boxes next to the devices that you wish to register Then click Prepare Registration c d No additional notes...

Страница 55: ...Slide 55 Device Registration Wizard 6 Input a request number for each device If you click Obtain Request No the request number fields will be filled in automatically Then click Confirm with Server c...

Страница 56: ...When a list appears as shown above select the devices to register then click Register A results screen will be shown Click Complete to finish c d The RC Gate A searches the network for devices in a si...

Страница 57: ...RC Gate A Training 57 Slide 57 Installation Step 6 Auto Discovery and Remote Firmware Update Settings No additional notes...

Страница 58: ...scovery Setting Wizard 1 To enable auto discovery select Use input the schedule and click Next If there are no monitored devices then you can select Do not use When the Setting Result screen appears c...

Страница 59: ...ry Setting Wizard 2 Select a protocol for the search The correct setting depends on the customer s networks SNMP version If in doubt select SNMP V3 priority SNMP V3 will be used first then the other p...

Страница 60: ...A Training 60 Slide 60 Auto Discovery Setting Wizard 3 Set the search ranges If you want to prevent some IP addresses from being searched click Go to Access Prohibited IP Address Settings No additiona...

Страница 61: ...RC Gate A Training 61 Slide 61 Auto Discovery Setting Wizard 4 When you have finished click Complete No additional notes...

Страница 62: ...available for the RC Gate A So no wizard is needed This is the same as previous model RC Gate But RC Gate S Pro has the onsite update choice Communication Server update Allows a technician at the Cent...

Страница 63: ...RC Gate A Training 63 Slide 63 New Features This section explains features that are new It also explains a few improvements to the RC Gate features...

Страница 64: ...raining 64 Slide 64 Overview IP Address Exclusion RFU Enable Disable RFU Prohibition Interval RFU Method Selection RFU Timeshift Auto Call Notification Timing and Retry Extended Device Search No addit...

Страница 65: ...RC Gate A Training 65 Slide 65 New Features IP Address Exclusion No additional notes...

Страница 66: ...hich you do not wish to be searched by the RC Gate A You can set up to 255 IP addresses You have to select one at a time With the RC Gate A it is also possible to import a set of addresses as a csv fi...

Страница 67: ...ddress to an excluded IP address So if you use IP Address Exclusion it is best to used fixed IP addresses for devices that need to be detected by the RC Gate A Auto Discovery in the new models RC Gate...

Страница 68: ...se direct communication between the RC Gate A and a managed device by pinpointing a known IP address will still work for an address that has been excluded Also during Remote Registration if the exclud...

Страница 69: ...RC Gate A Training 69 Slide 69 New Features RFU Features RFU Remote Firmware Update...

Страница 70: ...Slide 70 RFU Enable Disable For the previous model RC Gate RFU must be disabled at each device connected to the RC Gate For the RC Gate A this can be done for all devices with a setting in the RC Gate...

Страница 71: ...are two settings Enable disable RFU for the appliance Enable disable RFU for the devices this is a new function for RC Gate S Pro RC Gate A Previous model RC Gate Has enable disable RFU for its own fi...

Страница 72: ...If RFU is done during office hours it may be inconvenient for the customer So with the RC Gate A appliance it is possible to prohibit RFU during working hours If RFU is still in progress when working...

Страница 73: ...With this function there are two ways to do RFU Select one of the following with the Remote Firmware Update Wizard Remote Can be set up from the Center GUI as usual Onsite The customer does it RFU fo...

Страница 74: ...are can be updated by Remote There are two settings Communication Server update Allows a technician to update the device firmware by RFU Remote Firmware Update through Remote Onsite update Allows a te...

Страница 75: ...s can be in Los Angeles a different time zone If the RFU is set up for 2200 New York time then the RFU on the devices in Los Angeles could start during Los Angeles office hours To prevent this at the...

Страница 76: ...RFU Timeshift To operate this feature you specify network segments that require a timeshift and the timeshift that is needed You can also import a csv file containing the network segments that need th...

Страница 77: ...RC Gate A Training 77 Slide 77 New Features Auto Call Features No additional notes...

Страница 78: ...s received from the device Periodic Calls are passed on either Daily Weekly or Monthly The setting is made from the Center GUI Center GUI Administrator menu Appliance Information for Admin Notificatio...

Страница 79: ...function With this function the Center GUI can specify how many retries and at what interval a RC Gate S Pro RC Gate A can pass auto calls from devices to the Remote Center Administrator menu Applian...

Страница 80: ...RC Gate A Training 80 Slide 80 New Features Extended Device Search No additional notes...

Страница 81: ...type of search function that is more likely to find such devices Normal Ricoh MFPs have a GW controller that contains Printer MIB Fax MIB Copier MIB and so on The appliance looks for the MIB and recog...

Страница 82: ...cannot be managed as a HTTPS device It can only be managed as an SNMP MIB device With the new search function the RC Gate A searches first using the normal search method Then using another type of MIB...

Страница 83: ...RC Gate A Training 83 Slide 83 Extended Device Search 3 No additional notes...

Страница 84: ...RC Gate A Training 84 Slide 84 New Feature Ping Connection No additional notes...

Страница 85: ...th this feature you can select how the machine searches for devices Permit Ping every IP address on the network one after the other Prohibit Issue an SNMP broadcast on the network and limit the search...

Страница 86: ...RC Gate A Training 86 Slide 86 New Feature Remote Registration Improved Feature No additional notes...

Страница 87: ...an only go ahead if the RC Gate can connect to the specified IP address and the MAC address is correct The center GUI sends the IP address and MAC address to the RC Gate The RC Gate checks that the de...

Страница 88: ...address is different or if there is no device at that IP address the RC Gate A searches again within the same segment for a device that has the MAC address in question This only works within the same...

Страница 89: ...st If there are more than 100 devices for the RC Gate you must wait until the first batch has been registered before you can send a registration request for the next 100 Otherwise the RC Gate will ret...

Страница 90: ...RC Gate A Training 90 Slide 90 New Feature User Code Counter Service No additional notes...

Страница 91: ...d Ricoh devices An optional memory must be installed The Application version of the RC Gate A must be A2 05 or higher RC Gate A can then transmit the data to Remote net Fleet reporting web portal thro...

Страница 92: ...ser Code Counter Capturing function you must know the following Which devices should be set as target devices User name and password for all target devices What interval for data capturing the custome...

Страница 93: ...address book of the MFPs LPs 2 Enable User Code Authentication 3 Set a User Name and Password in each device If you set nothing the default setting is as shown below User Name admin Password empty The...

Страница 94: ...ways to set the function up here Administrator Menu Appliance Search Appliance for Admin Appliance Information for Admin User Counter Tab Search Menu Search Appliance Appliance List Appliance Informa...

Страница 95: ...able the user code counter function for those devices Only managed HTTPS devices appear in the device list so only these machines can use the user code counter function 3 If you click Request you can...

Страница 96: ...n at the Center GUI Search Menu In the Search Appliance menu search for the target RC Gate A Double click an appliance from the search results then click User Code Counter Information at the bottom of...

Страница 97: ...97 User Code Counter Service Operation at the Center GUI Search Menu Here is the device list that appears From this point operation is the same as the User Code Counter tab in Appliance Information fo...

Страница 98: ...menu Counter per User Retrieval should be Use if the feature has already been enabled at the Center GUI Then you can set up the schedule for sending user counter data weekly monthly This feature must...

Страница 99: ...e and password is correct for authentication Enabling disabling user code retrieval for a certain device can only be done at the Center GUI User code and password Input the User Name and Password of e...

Страница 100: ...put the IP address of a device you can see what data it picks up for the user code counters This test does not allow you to change data c d If you want to test more than one device at the same time us...

Страница 101: ...RC Gate A Training 101 Slide 101 Correct Turning off Procedure No additional notes...

Страница 102: ...r without safe shutdown can damage the RC Gate s hard drive and result in loss of log data There are two procedures Use one of them to shut down the RC Gate A safely From the Maintenance menu Using th...

Страница 103: ...Shut Down to shut down the RC Gate Make sure that Shutdown is displayed on the LCD before you unplug the power cord There is also a Restart RC Gate function to reboot the RC Gate This may help to reco...

Страница 104: ...own with the Shutdown Button Hold the Shutdown button on the front of the RC Gate A for 5 seconds or longer Make sure that the LCD turns off after displaying the Shutdown message Then unplug the power...

Страница 105: ...Turning On 1 Plug in the power cord of the RC Gate A There is no power switch to turn on Note that if the customer uses DHCP the IP address of the RC Gate A may be changed after turning the RC Gate A...

Страница 106: ...RC Gate A Training 106 Slide 106 Replacement Procedures No additional notes...

Страница 107: ...he previous model RC Gate A to A replacement There are only a few service parts Basically if a unit is defective it will probably be necessary to replace it Also there are security issues related to r...

Страница 108: ...xtract rcgaupd_all zip file Download from the Global Server or back up from the SD card of the RC Gate A and copy the contents to the new SD card Put the new SD card in the RC Gate A Clear the data on...

Страница 109: ...RC Gate A Training 109 Slide 109 Troubleshooting No additional notes...

Страница 110: ...unction 2 To clear the settings of the RC Gate A Switch number 4 is the switch for the lithium battery If you turn off this switch the data in the SD card is erased O N 1 2 3 4 5 6 7 8 SW1 RC Gate A S...

Страница 111: ...t the permanent_data folder Extract rcgaupd_all zip file Download from the Global Server or back up from the SD card of the RC Gate A and copy the contents to the new SD card Put the SD card in the RC...

Страница 112: ...RC Gate A Training 112 Slide 112 Migrating from RC Gate to RC Gate A Overview No additional notes...

Страница 113: ...Device Registration Wizard Then if some devices do not get registered pick them up the next day at the Center GUI using Remote Registration We will also explain how to set up ACL levels for technicia...

Страница 114: ...ble RC Gate S Pro Remote Connector Not possible Not possible Not possible Not possible Possible 4 Not possible RC Gate S Pro Onsite Available as Special Operation Refer to Transition for Remote Servic...

Страница 115: ...rvice depots from different countries e g Site ABC Global Site Service Depots ABC Host Germany ABC UK ABC USA In the above example the RC Gate A is installed under ABC Host Germany and devices are reg...

Страница 116: ...both the RC Gate RC Gate A UI and the Center GUI at the customer site However the technician needs access to the Administrator menu of the Center GUI to complete all tasks Preconditions Execute a Devi...

Страница 117: ...Auto Calls SC CC Supply Calls MIB Calls may not be notified to the center 2 Counter information and regular device information may not be captured and notified to the Remote center 3 RFU Normally no o...

Страница 118: ...RC Gates not just an example RC Gate Install the RC Gate A When asked to input settings input the above settings from the RC Gate Make sure that the Auto Discovery Settings are set up Center Operator...

Страница 119: ...ine Must wait for the operation above the line to finish Input the settings in the Appliance Information for Admin at the Center GUI These are the settings on the screen dumps that you took at the sta...

Страница 120: ...er the Remote Center has deleted the device data so the same devices can be registered again on the new RC Gate A The Device Check Request call takes a very short time A service test call takes much l...

Страница 121: ...to the Remote Center This avoids the need to wait one hour for polling Take the RC Gates away from the customer site Device Check Request Call from RC Gate A If some devices are listed as Found ask t...

Страница 122: ...since the Auto Discovery Settings were made in the RC Gate A at the customer site Check the Device List for the RC Gate A Make sure that all the devices are listed as Monitored If any devices are not...

Страница 123: ...mpare it with the exported device list CSV files from slide 1 Make sure that all devices are registered and Managed If any failed investigate and try to recover Retrieve the device information by impo...

Страница 124: ...Download Call History 4 This is operation time only It will take more time to complete the removal of all target devices 5 min Execute Test call Device removal 5 15 min Download CSV files Exported De...

Страница 125: ...akes 13 min of processing time to register 500 devices at one time This estimation is the case when no devices failed registration 10 min Device Registration 100 devices 6 No 60 min 43 73 min Total Ti...

Страница 126: ...vices Estimated 1 min per 5 devices 20 min Download Call History 1 15 min Download CSV files Exported Device List Detail Exported Device List Simple Reporting CSV Supply CSV No 10 min 30 60 min Execut...

Страница 127: ...st be finished at least one time to complete performing AD 4 The time required to register 100 devices at one time is estimated as 3 min The above estimation is based on the result of designer s testi...

Страница 128: ...RC Gate A Training 128 Slide 128 Migrating from RC Gate to RC Gate A Detailed Procedure No additional notes...

Страница 129: ...P AUTH or POP before SMTP or Proxy is enabled you will have to obtain the detailed information from the Customer to properly program it into the RC Gate A Settings needed RC Gate Settings menu Network...

Страница 130: ...t the Center GUI At the Center GUI log in as an Administrator you need access to the Administrator menu Make screen dumps of the Appliance Information for Admin for a RC Gate that has the full range o...

Страница 131: ...vice after devices are registered at the center the M R Date is set to 1 by default so you need to edit the M R Date by using the Export Device List Detail Export Device List Simple After registering...

Страница 132: ...the Maintenance Menu To do this operation with the Maintenance Menu you need to have the following ACL Access Rights These are set up with Site ACL and Service Depot ACL in the Maintenance menu of the...

Страница 133: ...Gates by using as a wild card 5 Click Export 6 Click OK twice 7 Requested list is shown up 8 Double click the data to save the CSV file 9 Exported CSV file can be created 1 2 3 4 5 6 7 8 9 This is an...

Страница 134: ...sts Reporting CSV At the center counter data from all appliances is saved for up to a maximum of 40 days Perform the download as two separate operations to obtain all the data Set range A 40 to 30 day...

Страница 135: ...RC Gate A Training 135 Slide 135 3 Exporting Lists Reporting CSV To get the data for all 40 days do the operation twice No additional notes...

Страница 136: ...r up to a maximum of 30 days Perform the download as five separate operations to obtain all the data Set range A 0 to 6 days Set range B 7 to 13 days Set range C 14 to 20 days Set range D 21 to 27 day...

Страница 137: ...ate A Training 137 Slide 137 3 Exporting Lists Supply CSV To get the data for all 30 days do the operation 5 times Basically this is only for customers to which the toner replenishment service is prov...

Страница 138: ...Lists Call History Download Call History from the devices one by one The call history for each device has to be captured one by one Basically this is only for customers to which the call handling and...

Страница 139: ...Slide 139 3 Exporting Lists Call History You have to download Call History CSV for each device one by one It will take about 20 minutes to download call history from 100 devices Example of Call Histo...

Страница 140: ...input settings input the settings from the old RC Gate see step 1 Make sure that the Auto Discovery Settings are set up Register the RC Gate A with the Remote Center When finished inform the Remote C...

Страница 141: ...iance Information for Admin At the Center GUI log in as an Administrator you need access to the Administrator menu Input the data from the screen dumps of the Appliance Information for Admin that you...

Страница 142: ...RC Gate A Training 142 Slide 142 6 Unmanage all Managed Devices Click Device in the Search Menu This is the reverse of the Registering at the Center GUI procedure during installation and registration...

Страница 143: ...on Some devices may be listed as Found These also need to be unmanaged So we must select Not specified Installed condition Monitored devices do not have to be unmanaged and re registered However the c...

Страница 144: ...elect all devices Click Remove Devices While the remove request for a managed device is being carried out Removing is displayed in the Requested Status area At the next polling or after a Device Check...

Страница 145: ...ed to wait one hour for the next polling There is no indication when a Device Check Request Call has been completed successfully or if it failed If the procedure continues without a successful Device...

Страница 146: ...begin on the RC Gate A Normally the device is online during removal The RC Gate resets the flag in the device to be removed receives a response from the device and reports to the Remote Center Then th...

Страница 147: ...e 147 9 Remove the RC Gates from the Center Click Appliance in the Search menu Input search parameters and click Search c d e The operation is similar to removing the devices except this time we use A...

Страница 148: ...en back to the service depot If a RC Gate could not be initialized after removal at the Center GUI e g because it is disconnected the RC Gate is still active and may send data to the gateway if still...

Страница 149: ...on of the course on Installation It takes 13 min of processing time to register 500 devices at one time So for RC Gate A maximum of 1000 devices it takes up to 26 minutes And for RC Gate S Pro maximum...

Страница 150: ...with the exported device list CSV files that you made earlier Make sure that all devices are registered and Managed If any failed investigate and try to recover If some devices still cannot be registe...

Страница 151: ...rom the RC Gate A This prevents the need to wait one hour for the next polling After registering devices with the Device Registration Wizard they are also automatically registered at the Center GUI Ho...

Страница 152: ...t the customer site Check the Device List for the RC Gate A If some devices are still not registered and Managed make sure that all the devices are listed as Monitored or Found If any devices are not...

Страница 153: ...y polling is done There is no technician at the customer site to make an Device Check Request call this time Then check the list of registered devices Compare it with the exported device list CSV file...

Страница 154: ...de 154 15 Retrieve the Old Device Information Import the device information from the old RC Gates Import it from the Exported Device List CSVs that you made in step 3 You need the Export Device List S...

Страница 155: ...RC Gate A Training 155 Slide 155 15 Retrieve the Old Device Information Device information is all blank Data when registered on the RC Gate Data after registering on the RC Gate A No additional notes...

Страница 156: ...ide 156 15 Retrieve the Old Device Information Export If it is imported 1 2 3 4 5 1 2 3 4 Export Device List Simple If import menu is used You don t need to retype device information Data can be retri...

Страница 157: ...RC Gate A Training 157 Slide 157 15 Retrieve the Old Device Information Export Device List Simple All editable fields in Device Information can be exported and imported No additional notes...

Страница 158: ...RC Gates S N to the S N for the new RC Gate A and other information if necessary 2 Click Update Device Info by CSV Import in the Maintenance menu of the center GUI 3 Select the Site Name 4 Select the...

Страница 159: ...s have all been reset to 1 They must be set to the same values as they were when registered on the previous RC Gates M R Dates are all reset set to 1 Specific M R Dates have been set Data when registe...

Страница 160: ...elect and Copy the M R Date column Column G from CSV data 3 Paste the M R Date column in the GUI display 4 Set back to EDIT OFF 5 Click Update Devices 6 Click Update 1 2 4 6 5 Export Device List Detai...

Страница 161: ...bal Major Account with RC Gate A This procedure shows how to set up ACL for the general technicians at a service depot It is not for setting up ACL rights for specialists who perform special tasks suc...

Страница 162: ...the RC Gate A needs to manage devices among different countries a specific ACL set up may be required in the center GUI This is to make cross border support possible 1 Normal Case Under the same oper...

Страница 163: ...a using the Appliance in the USA as long as the Appliance manages these devices even though the installation sites of the devices are in a different country However to maintain toner replenishment and...

Страница 164: ...t ACL as Write or higher You don t need to give them any ACL for other Service Depots just No action Site ACL and Service Depot ACL For a technician at Depot U For a technician at Depot I With this se...

Страница 165: ...ure 1 To set Site ACL 1 1 Open Site ACL in Maintenance menu of the center GUI 1 2 Select the Site Name in your area 1 3 Click Add Group 1 2 3 This procedure shows how to allow responsible persons to a...

Страница 166: ...s Reject in ACL Info Select Dev as General 1 6 Select check boxes in accordance with the role of the technicians in this group Don t need to select the Mt check box 1 7 Click Apply and click OK twice...

Страница 167: ...te ACL 1 8 Input the User ID of the technician in the User ID box 1 9 Click Add and click OK twice 1 10 The user is registered in the User List Repeat the above steps from 1 8 to register other member...

Страница 168: ...ou want to set 2 3 Click Add Group How to set Service Depot ACL This procedure shows how to give the necessary Service Depot ACL level to responsible persons of the Service Depot U in the UK They must...

Страница 169: ...r higher in ACL Info If they will edit device information and or input Solutions in the Call List menu select Write 2 6 Click Apply and click OK twice 2 7 The Group Name is registered in the ACL Group...

Страница 170: ...r making groups in 2 Service Depots In the above example we have made two groups in the UK service depot and two groups in the Italy service depot In each depot we made a group for users with read sta...

Страница 171: ...click the Group Name 2 10 Input the technician s User ID in the User ID box then click Add 2 11 User A is added to the User list 9 10 11 In this slide we register a user for the UK service depot We ca...

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