RHEEM HEAT PUMP WATER HEATER WARRANTY
- AUSTRALIA ONLY -
Revision Date: 2011 December
120575C
44
HEAT PUMP WATER HEATER MODELS 554325, 554410
3.
WHAT IS COVERED BY THE RHEEM WARRANTY FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT
3.1
Rheem will repair or replace a faulty component of your water heater if it fails to operate in accordance with its specifications as
follows:
What components are covered
The period in which the fault must
appear in order to be covered
What coverage you receive
All
components
Year 1
Repair and/or replacement of the faulty component,
free of charge, including labour.
Sealed System
*
components
(only if the water heater is installed in
a single-family domestic dwelling)
Year 2
Repair and/or replacement of the faulty component,
free of charge, including labour.
The cylinder
(if the water heater is installed in
a single-family domestic dwelling)
Years 2 & 3
Repair and / or replacement of the cylinder, free of
charge, including labour.
Years 4 & 5
Replacement cylinder, free of charge. Installation and
repair labour costs are the responsibility of the owner.
The cylinder
(if the water heater is not installed in
a single-family domestic dwelling)
Years 2 & 3
Replacement cylinder, free of charge. Installation and
repair labour costs are the responsibility of the owner.
* The Sealed System includes components that carry refrigerant only, e.g. Compressor, Condenser, TX Valve, Receiver / Drier, Evaporator
and associated pipe work.
3.2
If a government rebate has been received for the water heater, the duration of the protection afforded by this warranty may be greater
than what is set out above. Please call 131 031 for details.
4.
ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1
To be entitled to make a claim under this warranty you need to:
a)
Be the owner of the water heater or have consent of the owner to act on their behalf
b)
Contact Rheem Service without undue delay after detection of the defect and, in any event, within the applicable warranty period.
4.2
You are
not
entitled to make a claim under this warranty if your water heater:
a)
Does not have its original serial numbers or rating labels.
b)
Is not installed in Australia.
5.
HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1
If you wish to make a claim under this warranty, you need to:
a)
Contact Rheem on 131031 and provide owner’s details, address of the water heater, a contact number and date of installation of
the water heater or if that’s unavailable, the date of manufacture and serial number (from the rating label on the water heater)
b)
Rheem will arrange for the water heater to be tested and assessed on-site.
c)
If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the water heater in accordance with this
warranty
5.2
Any expenses incurred in the making of a claim under this warranty will be borne by you.
6.
THE AUSTRALIAN CONSUMER LAW
6.1
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law
. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6.2
The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the
Australian Consumer Law
.
RHEEM AUSTRALIA PTY LTD
, A.B.N. 21 098 823 511,
www.rheem.com.au
For Service Telephone 131 031 AUSTRALIA or 0800 657 335 NEW ZEALAND
