WARRANTY CONDITIONS
The manufacturer does not take any responsibility for damage caused by the buyer.
This device has been manufactured and tested according to the latest methods. Irrespective
of the seller's / dealer's statutory warranty obligation, the manufacturer provides a 6-month
warranty for faultless material and faultless production for a period of 24 months from the
date of purchase.
The warranty expires in case of intervention by the buyer or by third parties.
Damage caused by improper handling or operation, by incorrect installation or storage, by
improper connection, improper installation, as well as by force majeure or other external
influences, are not covered by the guarantee.
We reserve the right to repair or replace defective parts or to exchange the device in case of
complaints.
Only if repair (s) or replacement of the device, the intended use by the manufacturer should
not be finally achieved, the buyer can demand warranty within six months, calculated from
the date of purchase, reduction of the purchase price or cancellation of the purchase
contract.
Claims for damages, including consequential damages, unless they are based on intent or
gross negligence excluded.
In the case of unnecessary or unjustified use of the customer service, we charge the usual
time and track charge for our service.
Complaints must be reported immediately after the detection of an error.
The replacement of light bulbs by our customer service technician is not subject to the
warranty guidelines and is therefore subject to a charge. There is no warranty for bulbs.
For the complete warranty conditions, please refer to the document published on the website
www.purehomeideas.com.
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