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4.5 Troubleshooting

This section will introduce how to solve the connect problem for management remote Powerline devices.

4.5.1 When the remote Powerline devices can not connect or access?

When you find that the computer can not connect to another or the remote Powerline device can not found by

Powerline utility, please follow up the steps to check the problem.

Step 1:

Open the utility to make sure you can or not access the device. You can check the

Main

tab for local or

remote Powerline devices status. If you can not detect the remote Powerline devices, that’s mean you or

somebody change the Powerline network ID.

Содержание ADSL2+ Powerline Router

Страница 1: ...User s Manual ADSL2 Powerline Router with 3 port Switch ...

Страница 2: ...our network 12 3 3 Configuring with Web Browser 12 3 3 1 Hostname Setting 15 3 3 2 System Time 16 3 3 3 Admin Setting 17 3 3 4 Firmware Update 18 3 3 5 System Log 19 3 3 6 System Reset 20 3 4 1 ADSL Status 21 3 4 2 ADSL PHY Configuration 22 3 4 3 VC Configuration 23 3 5 1 WAN Configuration 24 3 5 2 WAN Status 26 3 5 3 DNS 27 3 5 4 DDNS 28 3 6 1 LAN Configuration 29 3 6 2 DHCP Client List 30 3 6 3 ...

Страница 3: ... Operating System 46 Chapter 4 Powerline Networking Utility 53 4 1 Configuration Utility Setup 53 4 1 1 Installation of the Utility 53 4 2 Windows Configuration Utility 54 4 3 User Interface 55 4 3 1 Main Screen 55 4 3 2 Privacy Screen 59 4 4 Diagnostics Screen 60 4 4 1 About Screen 62 4 4 2 Preferences 62 4 5 Troubleshooting 63 4 5 1 When the remote Powerline devices can not connect or access 63 ...

Страница 4: ... harm to the telephone network the telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice isn t practical you will be notified as soon as possible You will be advised of your right to file a complaint with the FCC The telephone company may make changes in its facilities equipment operations or procedures that could affect the pr...

Страница 5: ... shielded interface cables be used with your modem If interference does occur we suggest the following measures be taken to rectify the problem 1 Move the receiving antenna 2 Move the modem away from the radio or TV 3 Plug the modem into a different electrical outlet 4 Discuss the problem with a qualified radio TV technician CAUTION Changes or modifications not expressly approved by the party resp...

Страница 6: ...ution Integrated with Powerline 85M router user can easy installs and transfers the data via the existing power circuit 1 2 Features z ADSL2 2 Compliance Compliant with ADSL standards Full rate ANSI 413 Issue 2 ITU G dmt G 992 1 G dmt bis G 992 3 and G adslplus G 992 5 standards Splitter less ITU G lite G 992 2 specification Annex A ADSL over POTS and Annex B ADSL over ISDN compliant to ETSI TS 10...

Страница 7: ...install Throughout the whole house just use your power circuit to access the Internet or PC network Orthogonal Frequency Division Multiplexing for high data reliability in noisy media conditions 56 bits DES link encryption for security z Security Stateful packet inspection and filtering Intrusion detection and protection PAP password authentication protocol CHAP challenge authentication protocol P...

Страница 8: ...d here please consult your service provider for the values needed 2 1 Checklist Check the shipping box carefully to ensure that the contents include the items you ordered If any of the items are missing or damaged contact your local distributor The contents of your carton may vary depending on your service provider Contents description 1 ADSL2 Powerline Router for home office use 2 ADSL2 Powerline...

Страница 9: ... s network Flashing ADSL OFF Handshaking modem is trying to establish a connection to telco s network Modem is powered OFF ADSL Carrier Detect if LED is flash WAN ACT Flashing Data transmit between router and telco 2 3 The Rear Ports Connector Description POWER Power connector with 10VDC 0 8 Ampere Reset Switch The reset button the router restore default settings when press until reboot LAN 1 3 Ro...

Страница 10: ...rectly between them The other use straight Ethernet cable to connect router with hub or switch and then go to the workstation Step 3 Connect the Power Adapter to the Router Connect the power adapter to the port labeled POWER on the rear panel of router Step 4 Connect All Cables to the Network The procedure for connecting cables differs depending on whether or not your telephone equipment is connec...

Страница 11: ...r Connected through a POTS Splitter Note The POTS splitter may also be installed on the outside of the house adjacent to the telephone network interface device NID Figure 2 4 2 Router Connected through several micro filters ISDN Splitter Configuration ADSL over ISDN A ISDN splitter separates ADSL signals from ISDN signals on your ISDN telephone line The ISDN splitter works by running a separate AD...

Страница 12: ...Figure 2 4 3 Router Connected through an ISDN Splitter Note The ISDN splitter may also be installed on the outside of the house adjacent to the telephone network interface device NID 11 ...

Страница 13: ...the Router and also configure your networked PCs to accept the IP Addresses the Router chooses to assign them Generally there are several different operating modes for your applications And you can know which mode is necessary for your system from ISP These modes are router bridge PPPoE NAT and NAT and PPPoA NAT 3 3 Configuring with Web Browser It is advisable to change the administrator password ...

Страница 14: ...At the Password prompt type admin You can change these later if you wish Click LOGIN 13 ...

Страница 15: ...You can use Quick Setup to setup the router and the router will connect to the Internet via ADSL line 14 ...

Страница 16: ...e Setting Enter the host name representing your host and the domain name you want to configuration then you can doing web configuration by typing the whole name you configuration instead by typing the IP address 15 ...

Страница 17: ...ng to a Simple Network Time Protocol SNTP server allows the router to synchronize the system clock to the global Internet The synchronized clock in the router is used to recorded the security log and control client filtering 16 ...

Страница 18: ...3 3 3 Admin Setting Set a password to restrict management access to the router The default is admin 17 ...

Страница 19: ...ware Update The new firmware for your router can improve functionality and performance Enter the path and name of the upgrade file then click the APPLY button below You will be prompted to confirm the upgrade 18 ...

Страница 20: ...3 3 5 System Log Click Download to save or open system log file 19 ...

Страница 21: ...ectly or in some way stops functioning you can perform a reset Your settings will not be changed To perform the reset click on the Reset button below You will be asked to confirm your decision Click on the Factory Reset button the router will restore default settings 20 ...

Страница 22: ...3 4 1 ADSL Status The ADSL Line Status enables you to check the status of your ADSL connection including how fast data is being transferred 21 ...

Страница 23: ...3 4 2 ADSL PHY Configuration The ADSL PHY Configuration enables you to change the ADSL G 992 1 ADSL2 G 992 3 and ADSL2 G 992 5 settings 22 ...

Страница 24: ...3 4 3 VC Configuration To add or delete ADSL VC configuration these information provide by ISP Check a VC ID then press Apply 23 ...

Страница 25: ...3 5 1 WAN Configuration 24 ...

Страница 26: ...your service provider Static IP Address Uses a static IP address Your service provider gives a static IP address to access Internet services PPPoE PPP over Ethernet is a common connection method used for xDSL PPPoA PPP over ATM is a common connection method used for xDSL Bridge Bridge mode is a common connection method used for xDSL modem 25 ...

Страница 27: ...3 5 2 WAN Status 26 ...

Страница 28: ...ame in its index and find the matching IP address Most ISPs provide a DNS server for speed and convenience Since your Service Provider many connect to the Internet with dynamic IP settings it is likely that the DNS server IP addresses are also provided dynamically However if there is a DNS server that you would rather use you need to specify the IP address below 27 ...

Страница 29: ...3 5 4 DDNS Dynamic DNS allows you to update your dynamic IP address with one or many dynamic DNS services So anyone can access your FTP or Web service on your computer using DNS like address 28 ...

Страница 30: ...e DHCP Relay is selected the DHCP requests from local PCs are forward to the DHCP server runs on WAN side To have this function working properly disable the NAT to run on router mode only disable the DHCP server on the LAN port and make sure the routing table has the correct routing entry 29 ...

Страница 31: ...3 6 2 DHCP Client List The DHCP client list allows you to see which clients are connected to the router via IP address and MAC address 30 ...

Страница 32: ...3 6 3 STB Bridge Please refer to your ISP for more information on when to configure the router as a bridge 31 ...

Страница 33: ...tocol used to manage the membership of Internet Protocol multicast groups IGMP is used by IP hosts and adjacent multicast routers to establish multicast group memberships which is important for high bandwidth multicast groups and or subnets with highly volatile group membership 32 ...

Страница 34: ...ides extensive firewall protection by restricting connection parameters to limit the risk of intrusion and defending against a wide array of common hacker attacks However for applications that requires unrestricted access to the Internet 33 ...

Страница 35: ...tions Block WAN Scan allow you to prevent the hackers from testing the services of the router Discard ping from WAN side cause the router to not respond to the hacker scan packets from the public WAN IP address 34 ...

Страница 36: ...3 7 3 Packet Filtering To add packet filtering rule to block certain packet 35 ...

Страница 37: ...3 7 4 MAC Control You can block certain client PCs accessing the Internet based on MAC address 36 ...

Страница 38: ...lows multiple users at your local site to access the Internet through a single public IP address or multiple public IP addresses NAT can also prevent hacker attacks by mapping local addresses to public addresses for key services such as the Web or FTP 37 ...

Страница 39: ...b or FTP at your local site via public IP addresses can be automatically redirected to local servers configured with private IP addresses In other words depending on the requested service TCP UDP port numbers the router redirects the external service request to the appropriate server located at another internal IP address 38 ...

Страница 40: ...some applications you need to assign a set or a range of ports example 4000 5000 to a specified local machine to route the packets The router allows the user to configure the needed port mappings to suit such applications 39 ...

Страница 41: ...tting If you have a local client PC that cannot run an Internet application properly from behind the NAT firewall you can open the client up to unrestricted two way Internet access by defining a virtual DMZ Host 40 ...

Страница 42: ...3 8 5 Application Server Settings Supports WEB Telnet SSH TFTP and FTP server 41 ...

Страница 43: ...c routing function determines the path that router follows over your network before and after it passes through your router You can use static routing to allow different IP domain users to access the Internet through this device 42 ...

Страница 44: ... adjust to physical changes in the network s layout The router uses the dynamic RIP protocol It determines the route that the network packets take based on the fewest number of hops between the source and the destination The RIP protocol regularly broadcasts routing information to other routers on the network 43 ...

Страница 45: ...3 9 3 Routing Table The Routing table allows you to see how many routings on your routing table and interface information 44 ...

Страница 46: ...3 10 1 System Status The System Status page shows the WAN LAN and router s firmware version 45 ...

Страница 47: ... window as shown then click OK The IP Configuration window will appear displaying your Ethernet Adapter Information Select your adapter from the drop down menu If you do not see your adapter in the drop down menu your adapter is not properly installed After selecting your adapter it will display your IP Address subnet mask and default gateway Click OK to close the IP Configuration window 46 ...

Страница 48: ...K From the Command Prompt enter ipconfig It will return your IP Address subnet mask and default gateway Type exit to close the command prompt Make sure you take note of your computer s Default Gateway IP Address The Default Gateway is the IP Address of the router By default it should be 192 168 0 1 47 ...

Страница 49: ...ck on the Network Neighborhood icon Win ME My Network Places and select Properties Highlight TCP IP and click the Properties button If you have more than 1 adapter then there will be a TCP IP Binding for each adapter Highlight TCP IP your network adapter and then click Properties 48 ...

Страница 50: ... on your router Example If the router s LAN IP Address is 192 168 0 1 make your IP Address 192 168 0 X where X is between 2 99 Make sure that the number you choose is not in use on the network Click on the Gateway tab Enter the LAN IP Address of your router here 192 168 0 1 Click Add when finished 49 ...

Страница 51: ...e in a Host can be any word Under DNS server search order enter the LAN IP Address of your router 192 168 0 1 Click Add Click OK twice When prompted to reboot your computer click Yes After you reboot the computer will now have a static private IP Address 50 ...

Страница 52: ...ddress in Windows 2000 Right click on My Network Places and select Properties Right click on the Local Area Connection which represents your network card and select Properties Highlight Internet Protocol TCP IP and click Properties 51 ...

Страница 53: ...ress of your router 192 168 0 1 The Secondary DNS is not needed or enter a DNS server from your ISP Click OK twice You may be asked if you want to reboot your computer Click Yes 5 How can I assign a Static IP Address in Windows XP Click on Start Control Panel Network and Internet Connections Network connections See the steps for assigning a static IP address in Windows 2000 and continue from there...

Страница 54: ...ivacy performs diagnostics and secures Powerline networks 4 1 Configuration Utility Setup 4 1 1 Installation of the Utility Please verify that no other Powerline Management Utilities are installed before installing this product If other utilities are installed uninstall them and restart before installing this software To install insert the Windows OS Configuration Utility Setup utility CD ROM into...

Страница 55: ... utility icon Figure 2 shows the main screen of the configuration utility This screen shot shows a Powerline Ethernet device connected as a local device and other Powerline Ethernet devices as remote devices Figure 2 Main Screen with High Speed Powerline Ethernet device Local 54 ...

Страница 56: ...here there are more than one device connected such as a USB and also an Ethernet device the user may click to select the one to manage through and then click the Connect button to its right The status area above the button indicates that your PC is connected to that same device Once connected to the chosen local device the utility will automatically scan the power line periodically for any other P...

Страница 57: ...Figure 4 Multiple Local Device Connection 56 ...

Страница 58: ...low speed and high speed devices 14Mbps and 85Mbps By default the icon is displayed with the name MAC Address column shows the device s MAC address Password column shows the user supplied device password initially left blank A user may enter the password by using the Set Password button To set the Password of the device required when creating a private network first select the device by clicking o...

Страница 59: ...password was entered correctly and if the device was found If a device is not found the user will be notified and suggestions to resolve common problems will be presented Figure 6 Add Remote Device Note The device must be present on the power line plugged in in order for the password to be confirmed and added to the network If the device could not be located a warning message will be shown The Sca...

Страница 60: ...network name which is normally HomePlug The Privacy dialog screen allows user to make the network private by changing the network name network password of devices The user can always reset a Powerline Ethernet network to the universal one public by entering HomePlug as the network name or by clicking on the Use Default button Note Changing the network name to any other name other than HomePlug wil...

Страница 61: ...erward selecting this option The Set All Devices button is used to change the logical network of all devices that appear on the Main panel The user must have entered the device s Password in order to set it to the new logical network A notification message will appear to report the success of this operation 4 4 Diagnostics Screen The Diagnostics screen shows system information and a history of all...

Страница 62: ...ics Screen The lower panel contains a history of all remote devices seen on the computer over time Devices are shown here regardless of whether or not they are on the same logical network Devices that are active on the current logical network will show a transfer rate in the Rate column devices on other networks or devices that may no longer exist are shown with an in the Rate column The following...

Страница 63: ...iling to technical support of a manufacturer or printed for reference during a technical support call Devices no longer part of the network can be deleted using the delete button 4 4 1 About Screen The screen shows the software release date Figure 10 About dialog screen 4 4 2 Preferences The lower part of the panel may display options for user preferences such as turning the auto scan feature on o...

Страница 64: ...he computer can not connect to another or the remote Powerline device can not found by Powerline utility please follow up the steps to check the problem Step 1 Open the utility to make sure you can or not access the device You can check the Main tab for local or remote Powerline devices status If you can not detect the remote Powerline devices that s mean you or somebody change the Powerline netwo...

Страница 65: ...name with other Powerline device or just press the Use Default Public Network Please press the Set Local Device Only button for change the network name Please make sure the Private Network Name value must the same with the other Powerline device Step 3 Connect the PC to the previous Powerline device and you can find now the other Powerline device can be found at the Main tab 64 ...

Страница 66: ...American Wire Gauge The measurement of thickness of a wire Bridge A device connects two or more physical networks and forwards packets between them Bridges can usually be made to filter packets that is to forward only certain traffic Related devices are repeaters which simply forward electrical signals from one cable to the other and full fledged routers which make routing decisions based on sever...

Страница 67: ...Dynamic IP addresses are typically assigned by a DHCP server which can be a computer on the network or another piece of hardware such as the Router A dynamic IP address may change every time your computer connects to the network Encapsulation The technique used by layered protocols in which a layer adds header information to the protocol data unit PDU from the layer above As an example in Internet...

Страница 68: ...icate addresses can cause major problems on the network but the NIC trusts organizations to use individual addresses responsibly Each address is a 32 bit address in the form of x x x x where x is an eight bit number from 0 to 255 There are three classes A B and C depending on how many computers on the site are likely to be connected Internet Protocol IP The network layer protocol for the Internet ...

Страница 69: ...o network connections over both synchronous and asynchronous circuits PPPoE PPP over Ethernet is a protocol for connecting remote hosts to the Internet over an always on connection by simulating a dial up connection Remote server A network computer allows a user to log on to the network from a distant location RFC Request for Comments Refers to documents published by the Internet Engineering Task ...

Страница 70: ... Part of an IEEE standard A mechanism for detecting and preventing loops from occurring in a multi bridged environment When three or more LAN s segments are connected via bridges a loop can occur Because a bridge forwards all packets that are not recognized as being local some packets can circulate for long periods of time eventually degrading system performance This algorithm ensures only one pat...

Страница 71: ...forwarding learning workstation addresses and ensuring no topology loops exist in conjunction with the Spanning Tree algorithm UDP User Datagram Protocol A connectionless transport protocol that runs on top of TCP IP s IP UDP like TCP uses IP for delivery however unlike TCP UDP provides for exchange of datagrams without acknowledgments or guaranteed delivery Best suited for small independent reque...

Страница 72: ...WAN Wide area network A data communications network that spans any distance and is usually provided by a public carrier such as a telephone company or service provider 71 ...

Страница 73: ... used type of network cable today Cat 5 cables are tipped with RJ 45 connectors which fit into RJ 45 port Straight through vs Crossover Cables Straight through Wire Becomes 1 1 2 2 3 3 6 6 Straight through Wire Becomes 1 1 2 2 3 3 6 6 LAN Connection To check LEDs light up when you finish connecting two pieces of hardware 72 ...

Страница 74: ...01 A2 2003 EN 61000 4 2 1995 A1 1998 A2 2001 EN 61000 4 3 2002 A1 2002 EN 61000 4 4 1995 A2 2001 EN 61000 4 5 1995 A1 2001 EN 61000 4 6 1996 A1 2001 EN 61000 4 8 1993 A1 2001 EN 61000 4 11 1994 A1 2001 Declaration of Conformity The following Equipment ADSL2 Powerline Router Report No S951004 is herewith confirmed to comply with the requirements set out in the Council Directive on the harmonization...

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