b.
Flow chart 2 – Roadside assistance technician – Vehicle broken down
Traction chain fault
(400V or 58V)
TOW the vehicle to a
charging station
Can the vehicle
be repaired at the
roadside?
REPAIR THE VEHICLE
ON THE SPOT
SWITCH THE
IGNITION OFF
TECHNICIAN'S GUIDE
Example:
- punctured tyre,
- stolen wheel,
- 12V battery cable impacts,
- 12V battery
Ensure safety of people present at the
scene of the accident
Caution:
the dash does not reliably
display isolation faults
(E.g., if it is out of order).
Level 0 authorisation
USER
Level 1 authorisation
CONSIGNER
Combustion or
electrical risk?
Leave vehicle in the marked and
dedicated (mechanical workshop)
parking area of the Z.E. Expert
dealership
ROADSIDE ASSISTANCE
TECHNICIAN'S GUIDE
Power failure?
TOW the vehicle to a
Renault Z.E. Expert
dealership
SWITCH THE
IGNITION OFF
Vehicle preparation for
transport
SWITCH THE
IGNITION
SWITCH THE
IGNITION OFF
Vehicle preparation for
transport
Identification of faults in the
traction chain:
- Inspect the dash (fault indicator
lights)
- Inspect with electronic diagnostic
tools (e.g., CLIP for trained Renault
technicians)
Visual identification of
potential risks:
- Inspect the traction
battery
- Inspect the service
battery
- Inspect the cables and
connectors
- Inspect the electric drive
train
- ...
NO
NO
NO
NO
YES
YES
YES
YES
From the flow chart
Telephone platform
Vehicle involved in an accident
END OF OPERATION
To the flow chart
Vehicle involved in an accident
