Renault ZOE - Roadside assistance technician's guide
RENAULT PROPERTY
Network Development | Version 2.1 | 11 January, 2013
2
Introduction
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This guide is intended to inform roadside assistance technicians who have to tow a vehicle or
perform repairs on the spot. It contains the instructions and precautions to be followed when working
on a ZOE that has broken down or has been involved in an accident.
•
This guide refers to
MR* 457
for all the repair methods applicable to the electric parts of ZOE. MR
457 is available in DIALOGYS or in the Renault technical information document database,
INFOTECH, at:
http://www.infotech.renault.com
*MR = repair method
It is necessary to read this guide and the repair methods described in MR 457 in order to
understand the specifics of this vehicle and avoid the risk of injury or electric shock when working
on the vehicle.
ZOE is driven exclusively by an electric motor. The electric power is stored in a rechargeable traction
battery. ZOE uses both a 400V high-voltage and a 12V very low-voltage system.
Electric safety is an important factor when working on ZOE. As for all products that use both a high-voltage
and a very low-voltage system, it is imperative to follow the specific procedures when working on them. It is
necessary to be capable of understanding ZOE and to be familiar with and applying the safety procedures
and alerts contained in this guide.
A ZOE vehicle that has been involved in an accident or has broken down must be towed by
a qualified recovery-repair technician who is authorised to work on the onboard high-
voltage network on electric vehicles.
Important lessons in terms of safety and speed and quality of repairs can be learnt by taking the time to
read these documents, in order to:
!
prevent major mechanical and/or electrical damage during recovery
!
fully understand the towing methods that are possible and permitted
!
comply with the recovery conditions defined by national legislation
!
comply with the recovery vehicle's payload.
!
act in a way that guarantees the safety of the occupants of the immobilised vehicle.
This guide contains useful and relevant information that will allow roadside assistance technicians to:
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recognise the vehicle model type in the Renault group range,
•
understand its salient technical features,
•
identify the risks inherent in the onboard technologies and adapt their repair tools and methods in order
to intervene in complete safety.
