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REINER SCT tanJack photo QR EN, Руководство по эксплуатации

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20 tanJack® photo QR EN Operating Manual

7 /

Support

Help with malfunctions

In the event of faults which cannot be fixed by restarting your tan

Jack

®

 

photo QR EN

 (see chapter 3),

please contact our service department through our website under 

http://www.reiner-

sct.com/support/support-anfrage.html.

Service

You have purchased a high-quality product from REINER SCT that is subjected to strict quality control.
If problems should nevertheless occur or you have any questions about operation of the device, you can
send a support inquiry to our service department at any time under 

[email protected]

.

Warranty

REINER SCT grants a warranty of 24 months from handover for material and manufacture of the chip
card reader. The buyer is entitled to demand improvement. REINER SCT can deliver replacement
devices instead of improvement. Replaced device become the property of REINER SCT.
The warranty is voided in case of manipulations of the device by the buyer or unauthorised third parties.
Damages due to improper handling, operation and storage as well as force majeure or other external
influences are not covered by the warranty.

No warranty is given on batteries.

Содержание tanJack photo QR EN

Страница 1: ......

Страница 2: ...erview 3 3 2 Commissioning the chip card reader 3 4 Function description 7 4 1 Device menu 7 4 2 TAN generation 8 4 2 1 TAN generation with QR or colour matrix code 8 4 2 2 Manual TAN generation 9 4 2 3 TAN generation with ATC 9 4 2 4 TAN generation with User PIN 11 5 Error Codes 16 6 Safety notes 18 7 Support 20 Index 21 ...

Страница 3: ... fast detection of the QR and colour matrix codes Excellent and ergonomic design Important data are shown extra large in the colour display For smart phone tablet notebook or desktop Up to 5 years operating time with one set of batteries Proven free online support by REINER SCT The device was developed in Germany and manufactured with the greatest care to give you reliable support for many years P...

Страница 4: ...anJack photo QR EN Operating Manual 2 System requirements Access to the online banking of your bank Your bank must support the chipTAN QR or Sm rt TAN photo process colour matrix QR code Colour matrix code ...

Страница 5: ...generates the TAN for your online banking The respective chipTAN process on which this is based has been proven a million times over The tanJack photo QR EN has a TFT colour display for optimum representation of the transaction data a high quality rubber keypad and a camera 3 2 Commissioning the chip card reader Unpacking The package contains tanJack photo QR EN Brief instructions inside the packa...

Страница 6: ...g Funktion TAN key TAN Key for manual TAN generation C key C Delete single characters or back in the menu Settings Open the device menu OK key OK Confirm your entry selection Arrow keys ˆ Navigate through the menu You can abort the current functions and start again from the beginning by pulling out and reinserting the chip card ...

Страница 7: ...5 Rear Handling the device To switch on the device insert your bank card into the card slot with the chip facing downwards The tanJack photo QR EN switches on automatically and is ready to take a photo of the code of your ...

Страница 8: ... mode When you have finished generating the TAN you can switch off the device by withdrawing the card This saves power and prolongs the life of the batteries Changing the batteries Use your finger nails or a blunt object such as a plastic card to open the battery compartment and open the lid by pressing the sides and pulling the tab at the same time Three standard AAA 1 5 V alkaline batteries are ...

Страница 9: ...vice menu press the key The following appears in the display You can navigate through the menu with the arrow keys Press the OK key to go to the respective sub menu Press the C key to exit the sub menu You can also select the appropriate numbers of the menu with the keyboard to take you directly to the respective sub menu The device menu of the tanJack photo QR EN has the following structure Reade...

Страница 10: ...n generate a TAN in different ways with the tanJack photo QR EN Please check which TAN procedure your bank supports Consult your bank if necessary 4 2 1 TAN generation with QR or colour matrix code The tanJack photo QR EN supports the chipTAN QR procedure and the Sm rt TAN photo procedure To photograph a QR or colour matrix code insert the chip card into the chip card slot with the chip facing dow...

Страница 11: ...ed by your online banking application To create a TAN manually with the tanJack photo QR EN press the TAN key with the chip card inserted Start Code appears in the display Now use the numbers on the keypad shown by your online banking application to enter the start code Confirm the start code by pressing the OK key briefly Enter your transaction data one after another and confirm them with the OK ...

Страница 12: ...r the TAN key then the ATC is also displayed next to the TAN The ATC display is deactivated the next time a TAN is generated ATC display with QR or colour matrix code To have the ATC with QR or colour matrix code displayed press the OK key with the chip card inserted until ATC activated appears in the display The reader is ready to photograph the code after releasing the OK key After photographing...

Страница 13: ...n function The User PIN must always be entered for a TAN generation for credit cards The following figure shows you the full menu for the User PIN All sub menus are not always displayed Only some of the menu items are visible depending on the application init Assigns a User PIN See chapter Assigning a User PIN change Changes an already assigned User PIN activate Activates the TAN procedure with Us...

Страница 14: ...enu Select item 1 init This dialogue enables you to assign a User PIN for your card Note If this dialogue does not appear a User PIN has already been assigned for this bank card Then assign your personal User PIN with a length of at least 5 and maximum 12 digits Confirm your inputs with the OK key Repeat your User PIN and confirm the repetition with the OK key A message that you have changed the P...

Страница 15: ...ivated or deactivated Withdraw the card from the reader to end the procedure Unlocking locked User PIN with PUK If you enter the wrong User PIN three times it will be locked It can only be unlocked with the PUK Personal Unblocking Key Your bank card must support the PUK function for this If this is the case you have probably received the PUK together with your card PIN in a letter from your bank P...

Страница 16: ... the PUK from your PUK letter Confirm your input with the OK key You will then be prompted to change your PIN Press the OK key Then enter a new User PIN and remember it well Confirm your input with the OK key Enter your User PIN again and confirm the input with the OK key ...

Страница 17: ...Function description 15 The new User PIN has been set Withdraw the card from the reader to end the procedure ...

Страница 18: ...tering the PIN 11 14 16 Your PIN for TAN generation or the PUK is locked Please contact your bank 13 The PIN has already been set Please use the card with the set value If you have forgotten the set PIN please contact your bank 0 The PIN has already been set Please use the card with the set value If you have forgotten the set PIN please contact your bank 10 An unexplained error has occurred Contac...

Страница 19: ...hipTAN QR via the HBCI FinTS interface by means of QR code Solution Use the manual chipTAN procedure chipTAN manual once for these transactions This can be changed quite easily in the internet branch browser banking Next to the chipTAN QR code display click on Use instead chipTAN manual and follow the displayed instructions The next transaction e g a transfer is then displayed again as usual and a...

Страница 20: ...cidents and danger of suffocation Do not insert foreign objects into the card slot Never throw the device into a fire Do not use the device when what you are currently doing requires your undivided attention Avoid product damage and malfunctions Always keep the product dry and do not expose it to extremely low or extremely high temperatures hair dryer heating long exposure to sunlight etc to avoid...

Страница 21: ... GmbH Co KG hereby declares that the tanJack photo QR EN TAN generator complies with the EU directives harmonised standards and technical specifications for this device The full text of the EU declaration of conformity is available under the following internet address www reiner sct com manual Information on the electrical and electronic equipment law The device was first marketed after the 15th o...

Страница 22: ...tion of the device you can send a support inquiry to our service department at any time under support reiner sct com Warranty REINER SCT grants a warranty of 24 months from handover for material and manufacture of the chip card reader The buyer is entitled to demand improvement REINER SCT can deliver replacement devices instead of improvement Replaced device become the property of REINER SCT The w...

Страница 23: ... 16 M Manuelle TAN Generierung 9 S Safety notes 18 Settings 7 Support Service 20 Warranty 20 System requirements 2 T TAN generation 8 TAN generation with ATC 9 TAN generation with QR code 8 TAN generation with user PIN 11 U Unpacking and connecting 3 ...

Страница 24: ...Baumannstr 16 18 78120 Furtwangen Germany Tel 49 7723 5056 0 info reiner sct com www reiner sct com REINER Kartengeräte GmbH Co KG Version 1 0 0 Stand 08 2021 ...

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