www.
reefe
.com.au
Ascento Group Australia
©
AI.062020
P: 1800 807 604
WARRANTY CONDITIONS
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer as defined by the
Australian Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure. If you (the purchaser) do not fall within the meaning of “consumer” in the Australian
Consumer Law the provisions of the Australian Consumer Law may not apply. The following conditions form part of the instructions and
do not over-ride your statutory rights.
2. This warranty covers failure due to manufacturing defects for Sump Pumps (including but not limited to the series listed below,
according to our interpretation as to what is and is not covered) that are purchased and used in mainland Australia. We shall repair or
replace faulty goods when we ascertain that the fault is due to manufacturing defects, within the period of time as advised by us for any
particular item. If you require a refund, return the item to the original place of purchase.
3. Faults or losses or failure or damages are not covered by warranty where caused due to: Accidents, misuse, lack of maintenance,
using with unsuitable substances, not following these instructions, damage caused by lightning strike/power surges/spikes/brownouts,
operating the pump on power other than 230-240volts 50Hz mains power, or any other unforeseen or unexpected event or cause that is
beyond our control.
4. Where fitted and where applicable: The complete Impeller set (including shaft), Pre-filter Sponge, Seals and O-rings are all
wearing items and therefore are not covered for “normal wear and tear”. They are covered by this warranty if they are faulty due to a
manufacturing defect.
5. Warranty will be void if any tampering or removal of identification labels or electrical cables has occurred, or any non-genuine parts
have been fitted, or repairs have been carried out by unqualified persons. No warranty applies for goods sold or used for HIRE or
RENT or LEASE. No warranty applies, and no liability is accepted, if the pump is used in circumstances that we define as: HAZARDOUS
SITUATIONS, MINE SITE, REMOTE AREA, INDUSTRIAL APPLICATION, or any other UNSUITABLE APPLICATION, all of these circumstances
are defined by us at our sole discretion.
6. The Warranty excludes accidental or deliberate breakages, normal wear and tear, fading or breakdown due to the effect of exposure to
sunlight or chemicals, corrosion due to chlorine in the water, or any other external factor that may affect the life of the product.
7. This product is guaranteed as fit for the purpose of pumping CLEAN WATER, STORM WATER and GREY WATER in normal domestic
household use, and for NO OTHER USE. This pump is not intended for Potable Water, it has not been tested for Potable Water.
Performance data quoted is generally from test data and is approximate and does not take into account factors in the installation such as
loss of pressure and flow due to pipework & pipe-fittings & valves. It is the purchaser’s responsibility to ensure that the product is fit for
their purpose and of sufficient size & performance for their application.
8. IMPORTANT: No electrical appliances last forever. Therefore ALL installations of these pumps must be constructed to allow the owner
to easily remove the pump for servicing, and to easily remove the pump for replacement, warranty replacement or upgrading. Warranty
replacement does not include costs of removal and re-installation as we have no control over the method of installation.
9. Before installing or servicing disconnect from the power supply.
10. This pump is not to be used as your sole water supply. For critical applications where loss of water supply for pump failure could cause
serious consequences, use a DUAL PUMP System so that you have a backup pump.
11. This pump must be installed in accordance with these instructions, and the Installation Checklist must be filled in and signed for
warranty to apply. The Pump MUST NOT be installed in any manner that if it were to leak, or fail to work, that it would cause damage or
loss to property or persons. It MUST be installed in a well-ventilated and drained area. All warranty is void if this condition is not heeded
and no liability can be accepted in the case of damage or loss caused by failing to comply with this condition.
12. The Pump must be correctly earthed and connected to a circuit with an integral RCD (safety switch) in the circuit breaker, in
accordance with the Electrical Regulations or Standards that are applicable.
13. In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, then return the faulty
appliance to the original place of purchase with proof of purchase for replacement or refund. Alternatively you can mail us at PO BOX
650 MORNINGSIDE QLD 4170 or send an email to [email protected] with a photo of the faulty item, copy of your purchase receipt,
a copy of the installation checklist, a description of the problem, and your name and address and phone number - we will review your
request and send you a replacement directly if we accept your warranty claim. Or call us on 1800 807 604 with the above information;
however we will always require a copy of your purchase receipt and the installation checklist. Do not send the product to us unless we ask
you to do so. Please note that guarantees and warranties only apply when the installation and use of the product is suitable according
to our definition. Prior to processing or accepting any claim against us, of any type, we reserve the right to inspect either in person (with
owners permission), or by use of a drone or any other method of our choice (with owners permission), or request photographs and/or
video evidence, or request for the product to be returned to our premises for inspection. If the owner does not allow us these rights of
inspection, we are unable to process any claim.
14. Pumps used in SUITABLE commercial or industrial applications are covered by a replacement warranty only, when proved to have a
manufacturing defect that has caused the pump to fail. No warranty applies when used in unsuitable applications, which shall be defined
by us, at our sole discretion.
15. If an exact replacement is not available, the closest equivalent product will be supplied at our discretion.
16. This warranty does not exclude any non-excludable rights according to Australian Law. However any condition that is made void by
Australian Law does not void the remaining conditions, which shall stand unaltered.
© COPYRIGHT 2020 No part of this publication is to be copied stored or distributed in any manner or form without the prior written
permission of Ascento Group Australia. E&EO. PRIVACY STATEMENT: We will not use your name, address, phone or fax number, or email
address for marketing, nor sell or provide it to any other third party for the purpose of marketing.