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.com.au
Ascento Group Australia
©
AI.062020
P: 1800 807 604
RAIN TO MAINS SYSTEMS 2 YEAR WARRANTY CONDITIONS
1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you are a consumer as defined by the Australian
Consumer Law, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The following conditions form part of the instructions and do not over-ride your statutory rights.
2. This warranty against defects covers failure due to manufacturing defects within the period as stated in the table below from the date of original purchase,
for SUBMERSIBLE or EXTERNAL CONSTANT PRESSURE PUMPS and RAIN-TO-MAINS SYSTEMS, supplied by ASCENTO GROUP AUSTRALIA that are
purchased and used in mainland Australia. In the case of a failu re caused by a defect in the product, within the specified period from the date of original
purchase, you can return it to the place of purchase for a refund or you can request for us to arrange for the pump to be repaired.
3. Faults or losses or failure caused due to but not restricted to any of the following: improper use, improper installation, foreign objects inside the pump or
pump controller, normal wear and tear, accidents, misuse, lack of maintenance, not following the installation instructions, damage caused by lightning strike,
or power surges, or power spikes or power brownouts, or operating the pump on power other than correct mains power, or operating the pump on power
supplied by a domestic generator, power supply of voltage less than 230V, power supply of voltage above 240V - are not covered by warranty. Improper
use is defined by us, at our sole discretion.
4. The complete Impeller set (including shaft), Seals and O-rings are all wearing items and therefore are not covered for “normal wear and tear”. They are
covered by this warranty if they fail due to a manufacturing defect. The Warranty also excludes accidental or deliberate breakages, fading or breakdown
due to the effect of exposure to sunlight or chemicals or any other external factor that may affect the life of the product.
5. Warranty will be void if any tampering or removal of identification labels or electrical cables has occurred, or any non-genuine parts have been fitted,
or repairs have been carried out by unqualified persons. No warranty applies for goods sold or used for HIRE or RENT or LEASE. No warranty applies,
and no liability is accepted, if the pump is used in circumstances that we define as: HAZARDOUS SITUATIONS, MINE SITE, REMOTE AREA, INDUSTRIAL
APPLICATION, or any other UNSUITABLE APPLICATION, all of these circumstances are defined by us at our sole discretion.
6. This product is guaranteed as fit for the purpose of pumping CLEAN FRESH WATER for normal domestic household use, and for NO OTHER USE.
Performance data quoted is generally from test data and is approximate and does not take into account factors in the installation such as loss of pressure
and flow due to pipework & pipe-fittings & valves. It is the purchaser’s responsibility to ensure that the product is fit for their purpose and of sufficient size
& performance for their application.
7. IMPORTANT: No electrical appliances last forever. Therefore, ALL installations of these pumps and valve-sets supplied by us, must be constructed to allow
the owner to easily remove them for servicing, and to easily remove them for replacement, warranty replacement or upgrading. The installation must NOT
be constructed in such a manner that specialized tools, or paid tradespersons, or external paid contractors, are required to be engaged in order to remove
and/or replace and/or refit the pump, therefore all pumps must be installed using barrel-union connections to facilitate easy servicing or replacement. If
the rainwater tank is installed under eaves or other structure such as a deck, ensure that the pump can be easily removed for servicing or repairs. Warranty
replacement does not normally include costs of removal and re-installation as we have no control over the method of installation.
8. Before installing or servicing disconnect from the power supply. A ball-valve or gate-valve must be fitted on the suction, and the Town-water backup supply
where fitted. A “First-flush-diverter” or similar device must be installed to prevent debris from entering the tank, or a filter screen through which all the
incoming water passes before entering the tank. A Y-Strainer or Pre-filter must be installed: (a) For external pumps on the suction (inlet) pipe and (b) For
submersible pumps on the discharge before the pump controller (for where there is an external pump controller) - to prevent particles entering the pump
and fixtures and fittings including non-return valves. This instruction is a condition of warranty; all warranty is void if this instruction is not followed.
9. This pump is not to be used as your sole water supply. For critical applications where loss of water supply could cause serious consequences, use a DUAL
PUMP System so you have a backup water supply or use a TOWN-WATER BACK-UP System.
10. This pump MUST NOT be installed in any manner that if it were to leak or fail to work that it would cause damage or loss to property or persons. It MUST be
installed in a well-ventilated and drained area. All warranty is void if this condition is not heeded and no liability can be accepted in the case of damage or
loss caused by failing to comply with this condition.
11. The Pump must be connected to a suitable circuit with an integral RCD (safety switch) in the circuit breaker. All warranty is void if this instruction is not
followed.
12. RIGHT TO INSPECT: We reserve the right to inspect the product and installation, prior to accepting any warranty claim. We may inspect by use of drone
technology, with property owners permission. We also reserve the right to request and require photographs or video evidence in lieu of physical inspection,
at our sole discretion. Refusal of inspection cancels all warranty and liability.
13. This warranty does not exclude any non-excludable rights according to Australian Law. However any condition that is made void by Australian Law does not
void the remaining conditions, which shall stand unaltered.
14. In the case of a fault, refer to the Trouble Shooting Guide first. If these steps do not rectify the problem, and the fault is due to a manufacturing defect or
product failure not caused by improper installation, improper use or lack of maintenance, return the faulty appliance to the original place of purchase with
proof of purchase for replacement or refund. Alternatively you can mail us at PO BOX 650 MORNINGSIDE QLD 4170 or send an email to [email protected].
au with copy of your purchase receipt, a description of the problem, and your name and address and phone number - we will review your request and send
you a replacement directly if we accept your warranty claim. Or call us on 1800 807 604 with the above information; however we will always require a copy
of your purchase receipt. If an exact replacement is not available, the closest equivalent product will be supplied at our discretion. Do not send the product
to us unless we ask you to do so.
WARNING! SAFETY FIRST – TAKE PRECAUTIONS!
*Before servicing a pump, always shut off the power supply and then make sure you are not standing in water and that there is no risk of electrical shock.
*If the pump is direct-wired to the electrical circuit, contact your qualified licensed electrician to disconnect if required.
*
IMPORTANT NOTICE TO OWNER AND INSTALLER – SERVICER: Any replacement parts including the Backup Valves, Pump Controller and the Pump, MUST
BE REPLACED WITH GENUINE PARTS or the system will malfunction.
PRIVACY STATEMENT
We will not use your name, address, phone, or email address for marketing without your express permission. We will not sell or provide it to any other third
party for the purpose of marketing.
ASCENTO GROUP AUSTRALIA 37 Export St, Lytton, Brisbane, QLD 4178 | P: 1800 807 604 • E: [email protected] • W: www.ascento.com.au
© COPYRIGHT 2020 No part of this publication is to be copied stored or distributed in any manner or form without the prior written permission of Ascento
Group Australia. E&EO.
OWNERS RECORD: FILL IN AND RETAIN THIS WITH YOUR ORIGINAL PURCHASE RECEIPT
PURCHASER NAME:..................................................................PHONE NO...............................................DATE OF PURCHASE.............../................./..............
DEALER/STORE NAME............................................................DEALER SUBURB/TOWN.............................................................PHONE NO....................................................................
BRAND & MODEL NUMBER OF PUMP............................................................................SERIAL/BATCH NO..........................................................
(Serial/Batch Number for External Pumps only – this is on the nameplate on top of the Electric Motor) Do NOT send this form to us, retain it for your record.
