www.
reefe
.com.au
Ascento Group Australia
©
AI.062020
P: 1800 807 604
RainPro RM5000-3 Water Controller Spare Parts
Order Code
Description
Price inc. GST*
RM1500-2
RainPro RM5000-3 Valve Assembly
POA
8379
RainPro RM5000 Pressure Controller *External Pumps Only*
POA
Pump
As per the model supplied
POA
c) Check the water meter, is it turning at all? It may be very slow, so leave everything off, and re-check in an hour
d) If there is movement in the water meter this would indicate a leak somewhere in the piping, or toilet cisterns,
sometimes the toilet cisterns leak very slowly on the inside, but it can be enough to make the pump start & stop
e) Most toilets have a stop-cock under the cistern, so you can easily turn them off, and repeat the test, to see if it is the
cistern that is at fault
f) If you perform all of the above and no leaks are evident in the plumbing system, it might be a fault with the pump, this is
how to test that;
g) Turn off the isolation valve on the discharge pipework > does the pump stop = the leak is further down the pipe-line
h) If you have proved there is no leaks in the house, it could be some grit or particle is caught in the check-valve of the Pump – open all taps fully open
and flush all toilets to try and flush the particles out, test again after doing this.
ii. The pump has come loose off the pipe inside the tank > look inside the tank with a torch to check this > if the water is above the pump you will need to
lower the water level so you can check this properly > if there is water leaking inside the tank have the original installer return and rectify this, it is not
covered by the pump warranty as it is an installation issue.
iii. There is a leak in the pipework inside the tank > reduce the water level in the tank until you can see the top of the pump, open a tap to a slow dribble so
the pump starts, then remove the leaf-trap off the tank and use a bright torch to inspect the pipework inside the tank to see if it is leaking – even a slight
leak will cause the pump to cycle on/off/on/off > if there is water leaking inside the tank have the original installer return and rectify this, it is not covered
by the pump warranty as it is an installation issue.
5. Pump not pumping properly
i. Too high head or pump under specified > Check specifications.
ii. Too low water level > Check the water level in the tank, tank level indicators are not always accurate
iii. If a check valve has been installed directly on the discharge of the pump, this will cause the pump controller to malfunction > Move the check valve to
outside of the tank.
6. Safety Switch (RCD) or Circuit Breaker trips when the pump starts
i. Circuit is overloaded with too many appliances connected to it > contact a licenced electrician to install additional circuit
ii. Power plug is wet > refer 2.3
iii. If none of the above, the Motor may be defective > have it checked by a qualified technician
7. Mains Water does not flow when power is off to the Pump
This is very unlikely due to the design of the RM1500-2 system, the possible cause for this problem would be a blockage in one of the valves, which is not a
pump warranty > have the valves disassembled and cleaned by a licensed Plumber, or replaced.
8. Mains Water flows very slowly when power is off to the Pump
i. The Town-water supply is usually less pressure than the pump supply. This is normal, it is not a fault. If the Town-water supply is very slow (a “dribble”)
the possible cause for this would be a partial blockage in one of the valves, which is not a pump warranty > have the valves disassembled and cleaned by
a licensed Plumber.
ii. Filter between pump and house (if fitted) is blocked - change the filter cartridge.
iii. Inlet filters on the inlet of the Toilet Cisterns and Washing Machine are blocked - turn the pump and the mains water off, disconnect the hoses and clean
the filters.
9. Noisy Pump
When the water level in the tank is low, the pump will be noisier than when the tank is full, this is no cause for concern. Additionally, metal tanks exacerbate
the noise and make it seem much worse.
The simple resolution is to turn the pump off at the power, until the tank refills with rainwater.
10. I have done all above, what do I do now?
If you have followed all the above instructions and continue to have a problem with your RM4000 / RM5000 / RC550 system & if you are sure the problem is
a warranty problem please contact Ascento: Ph: 1800 807 604 or email: [email protected]
We will need your proof-of-purchase and your name, phone number and address. It also is of great assistance if you can take a couple of photos of the
system and email these to us with your details. Note that field-service staff can usually only access in the hours 9:00am to 3:30pm weekdays excluding
public holidays. Please be aware that if our field service agent attends and finds it is not a warranty problem the applicable charges must be paid by you, at
the time of the visit.
For pumps out of warranty please contact a local pump specialist – search internet for “Pump Repairs in my area”
Installation issues are covered by the Builders/installers warranty policy.
OPERATING & MAINTENANCE
1. OPERATING: No further action is needed once the system is installed; it will operate automatically
2. MAINTENANCE: Start by doing this MONTHLY: for submersible pumps – clean the inlet filter screen/first flush diverter according to manufacturers
instructions. Ensure you re-fit the mesh strainer after doing this. If you find no debris, do it 2 monthly, review and repeat according to the conditions of
your tank (installations where there is a lot of trees will need to be flushed frequently)
3. No other periodic maintenance is usually necessary, except if low flow rate is found when the MAINS supply is in use, ask a licensed Plumber to
dissasemble and clean blockages from the RM1500-2 valve assembly. This is not a warranty fault it is a maintenance item. NOTICE TO PLUMBER: avoid
adjusting any of the Valves as they are factory set and must not be interfered with.
4. TROUBLESHOOTING: - Refer to the Troubleshooting Guide.
5. SPARE PARTS LIST IF REQUIRED:
6. AFTER SALES SERVICE: Not normally necessary, however if you have any queries please call 1800 807 604
7. RECOMMENDED PRESSURES: A pressure reduction valve must be fitted if the mains supply exceeds 500kPa
