ERROR 0X11D
SYMPTOM
The display shows the following message: "Media integrity error. Please secure format the SSD. If the issue persists,
save log file and contact RED Support with the log file, method of powering camera, and camera configuration."
POTENTIAL RESOLUTIONS
Perform a secure format of the SSD. For more information, see the
, available at
Update the camera firmware to the latest
.
Submit a Support ticket at
. Include the following with the request:
Log file. For more information, go to
.
List of devices, lens, and third-party accessories that were attached when the error occurred.
Method for powering the camera when the error occurred (include battery types, power devices, and power
cables).
CAMERA KEEPS PROMPTING BLACK SHADE MESSAGE
SYMPTOM
Your camera keeps prompting you to black shade the camera.
POTENTIAL RESOLUTIONS
Ensure that you complete the sensor calibration process. For more information, go to
"Sensor Calibration" on page 49
.
Go to Menu > Settings > Maintenance > Calibrate and select user1 Calibration Map. Click Set.
Go to Menu > Settings > Maintenance > Calibrate and delete all user-created calibration maps. Then reset your
camera’s default settings. For more information, go to
AUDIO BUFFER OVERFLOW WARNING
SYMPTOM
The error message "Audio Buffer Overflow" displays.
POTENTIAL RESOLUTIONS
Update the camera firmware to the latest
.
Perform a secure format of the SSD. For more information, see the
, available at
IMPORTANT: Ensure that data is backed up before formatting the media, since formatting erases all data on the
SSD.
Submit a Support ticket at
. Include the following with the request:
Log file. For more information, go to
.
List of devices, lens, and third-party accessories that were attached when the error occurred.
Method for powering the camera when the error occurred (include battery types, power devices, and power
cables).
List of file formats you were recording to before the error occurred (R3D, Apple ProRes, Avid DNxHD/HR).
C OPYR I GH T © 2 0 2 0 R ED . C OM , L L C
9 5 5 - 0 1 9 2 _ V7 . 3 , R EV- A
|
7 0
RED RANGER GEMINI OPERATION GUIDE