
2
TROUBLESHOOTING
This troubleshooting guide highlights the most commonly known issues and is not intended to be an
exhaustive list. We encourage you to contact our Teal Drone Customer Support team at any time at
(385) 281-8415 or at [email protected].
THE SYSTEM WILL NOT PAIR/CONNECT
1.
Make sure that the Active Network is set to
DRONE and not to WIFI:
Touch the cancel (X) button in the discovery
window.
Touch the TEAL TAC SETTINGS icon.
Change the Active Network to DRONE.
Touch the shield icon to initiate the
pairing/connection process again.
The Vehicle Pairing box opens and displays the
message “Discovering…” with a gear icon and
rotating arrows indicating that discovery is in
process but never actually connects.
2.
Move further away from the drone. Radios can
over-saturate at close range.
3.
Make sure that the USE VEHICLE PAIRING box
is checked in the GENERAL SETTINGS screen:
Launch the Teal QGC app on the TAC.
Touch the MENU icon.
Select GENERAL.
Scroll to the MISCELLANEOUS section.
Ensure the USE VEHICLE PAIRING box is checked.
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