17
Troubleshooting
Error Message
Error 1: The dust bin seems to be missing.
The device was started without a dust bin. Reattach the dust bin.
Solution
Error 2: The top radar seems to be obstructed or stuck.
Error 3: Please move me to a new location, then restart.
Error 8: The bumper seems to be stuck.
Error 9: Please clean the dust bin and filter.
Error 11: I’m stuck! Please help me!
The top radar has been covered or placed in an open area.
Remove the top radar cover or move the device indoors.
The device is currently in the air. Move the device to a level surface, then restart.
The cliff sensor has been obstructed or placed in an elevated location. Wipe the window of
the cliff sensor with a soft, dry cloth, move the device to ground level, then restart.
The obstacle detection sensor is dirty or has become obstructed.
Wipe the obstacle detection sensor with a soft, dry cloth.
The LiDAR Collision Detection Sensor is dirty or has become obstructed.
Wipe the top LiDAR Collision Detection Sensor with a soft, dry cloth.
The edge or bumper sensor is stuck. Move the front bumper left and right to check for a jam.
Clean the dust bin and filter, or replace the filter.
Clean the dust bin and filter, or replace the filter.
Move the device to a level surface, then restart.
Error 4: Please clean the cliff sensor, move me to a new
location, then restart.
Error 5: Please clean the front sensor, move me to a new
location, then restart.
Error 6: Please clean the right sensor, move me to a new
location, then restart.
Error 7: Please clean the top radar cover, move the
product to a new location, then restart.
Error 10: The dust bin has been removed. Please clean the
dust bin and filter.
The TOF wall sensor is dirty or has become obstructed.
Wipe the TOF wall sensor with a soft, dry cloth.