
Cobra-Tac User's Guide
P/N 956-6000-00 (May 2004)
page 51
Step 3 - Urgent shipments
Send the following information by fax or telephone to RDI.
Attention: Sales
Administration
Fax: (858)
695-1459
Phone: (858
)
693-1178
•
Detailed descriptions of what you are shipping (number of pack-
ages, sizes, weights, and contents).
•
The name of the freight carrier
•
Master Air bill number
•
Carrier route and flight numbers for all flights the package will
take
6.8.2 International
Shipments
Step 1 - Get a Return Material Authorization
The best way to make sure RDI is aware of your intentions to ship equip-
ment is to obtain a Return Material Authorization (RMA) before sending
the shipment. Return Material Authorizations are issued by Sales Admini-
stration or Customer Service and are used to notify us of your needs in ad-
vance of arrival so we can provide a faster turnaround. When requesting a
Return Material Authorization, please give us the following information.
•
What is being shipped (include the serial number)
•
When you plan to send the shipment
•
What problem(s) need correction
•
When you need the instrument returned
When the Return Material Authorization is issued, we will tell you the
RMA number. Please include this number on all packages and correspon-
dence.
Step 2 - Ship Via Air Freight, Prepaid
Urgent Shipments
should be shipped direct. Do not send urgent airfreight
as part of a consolidated shipment. If you ship consolidated, you will save
money, but may lose up to five days in transit time.
Non-urgent shipments
may be shipped as part of a consolidated cargo ship-
ment to save money.
Mark the package(s) as follows:
To:
RD Instruments, Inc. (RMA Number)
5 Avenue Hector Pintus
06610 La Gaude, France
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