
Cobra-Tac User's Guide
page 50
RD Instruments
6.8
Returning a Cobra-Tac for Service
When shipping the Cobra-Tac to RDI from either inside or outside the
United States, the following instructions will help ensure the Cobra-Tac ar-
rives with the minimum possible delay. Any deviation from these instruc-
tions increases the potential for delay.
6.8.1 Domestic
Shipments
Step 1 - Get a Return Material Authorization
The best way to make sure RDI is aware of your intentions to ship equip-
ment is to obtain a Return Material Authorization (RMA) before sending
the shipment. Return Material Authorizations are issued by Sales Admini-
stration or Customer Service and are used to notify us of your needs in ad-
vance of arrival so we can provide a faster turnaround. When requesting a
Return Material Authorization, please give us the following information.
•
What is being shipped (include the serial number)
•
When you plan to send the shipment
•
What problem(s) need correction
•
When you need the instrument returned
When the Return Material Authorization is issued, we will tell you the
RMA number. Please include this number on all packages and corre-
spondence.
Step 2 - Ship via air freight, prepaid
Urgent Shipments
should be shipped direct to RDI via any of several over-
night or priority air services. Do not send urgent airfreight as part of a con-
solidated shipment. If you ship consolidated, you will save money, but may
lose up to three days in transit time.
Non-urgent shipments
may be shipped as part of a consolidated cargo ship-
ment to save money. In addition, some truck lines may offer equivalent de-
livery service at a lower cost, depending on the distance to San Diego.
Mark the Package(s)
To: RD Instruments, Inc. (RMA Number)
9855 Businesspark Avenue
San Diego, CA 92131-1101
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