51
Troubleshooting
50
Troubleshooting
Symptom
Display Code
Problem
Action
Camera cannot
Driver installation
Open
send photos
failed
Harware Manager on
to the PC
the PC to fix it
-O-
Target temperature is over
Select target
-U-
or under range
within unit’s specs
EEPROM-Err
EEPROM error
Contact Factory
CalAreaErr
calibration errors
Contact Factory
ProbCalEr
Flash needs
Battery is low
Replace Batteries
too long to
charge or does not
charge at all
Blank display
Battery is dead
Replace Batteries
Laser won’t
Low or dead battery
Replace Batteries
work
Ambient above 45°C (113°F)
Operate unit in
45°C (113°F)
ambient or below
Display “ON”
Display locked “ON”
Disconnect the unit
from the PC
Photos lost
Batteries changed before
Wait for shutdown
shutdown or too long
to end. Change
after removing old ones
batteries within two
minutes of removing
old ones
PC displays “logger The setup in the unit and
Click “OK”. Either save
file does not match
in the PC software do not
the current data to a
device logger setup” match
new file name or find
the correct *.lgg file,
open it in “Setup
Device Logger”, save,
and redownload the
data with the “Data
Logger/Load Device
Data Logger”
Sometimes a long beep and the red LED above
the display shines to indicate a problem, check
your display to find out which problem has
occured.
Symptom
Display Code
Problem
Action
Photo quality
Light is sufficient for photo
Use Photoflash
diminished with
without flash
always on (Dip switch
available light.
“Auto/All”set to “All”
(Abrupt transitions
or provide more
between color shades)
ambient light.
Connection of unit
Wrong com port selected
Select correct com
to PC software
or correct com port in use.
or disconnect other
does not happen
device from correct
when software started
com port
No picture in
More than one video
Right mouse click
“Live” mode
source is installed
on the “Live” mode
window
window. Choose
correct “Video source”
in the menu.
Unit indicates
The light is too bright for
Go to next location
“Use flash” in
a photo
or reduce brightness.
bright light
Unit leaves LOG
The last position has been used If for the data and
after a photo and
to record photo and data.
photos required, then
data recorded.
push Enter button and
use arrow keys to
re-record a position.
Photo Mem!
All memory for storing photos
1. Download existing
has been used.
photos and data and
clear memory.
- or -
2. If you don’t mind
losing photos
in the unit, you can go
to Setup in the unit,
push the button until
“Clear photo” appears
in the display and
press Enter.
