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Gilat Satellite Networks
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Confidential and Proprietary Information
Appendix F – Troubleshooting
Check this list for the problem and specific fixes.
Table 39: Problems and fixes
Problem
Fixes
1
System does not power on.
Verify that the ACU and receiver are powered on.
Check for blown fuses.
Verify all cables are connected properly.
Verify vehicle battery has been reconnected properly.
2
ACU does not lock on
satellite.
Ensure that coaxial cable connections are installed
properly.
Confirm clear line of sight to the satellite.
Verify that the receiver is tracking on the satellite
from the Setup Menu of the receiver.
Check that the radome of the antenna is free of any
obstructions (water, snow, ice, or debris).
Clean radome with soft cloth and water.
3
System continually resets.
Verify that all connections are installed properly.
Check for proper wiring to the vehicle’s power source.
Verify 12 VDC is being supplied to the IDU.
4
Black or blue screen on
television.
Verify that the IDU and receiver are powered on.
Ensure that all video connections are installed.
Check for proper television settings.
5
Snowy television picture.
Verify that television settings are correct.
Correct channel configuration (channel 3 / 4, or A/V
input).
Make sure video cables are installed properly.
