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Tooway Troubleshooting Guide Version 1.0 – June 2014

Page 8

Customer Service Department

4.3 Red Exclamation mark in the TRIA box:

This means there is a problem with the TRIA on the Tooway dish. The TRIA would need replacement.

Solution:

Arrange for a service callout

Содержание Tooway

Страница 1: ...Tooway Troubleshooting Guide Customer Service Department...

Страница 2: ...No LEDs Lights 5 3 2 Rx Light blinking or off 5 3 3 LAN light off 5 3 4 Normal Operation 5 4 Error troubleshooting using Admin Page 6 4 1 Orange Circle in modem box 6 4 2 Red Exclamation Mark in the I...

Страница 3: ...main function is to transform an input bitstream to a radio signal and vice versa 1 2 Satellite Dish A satellite dish is an antenna with a curved reflective surface that is used to collect and projec...

Страница 4: ...oaxial cables are unique in that their dimensions are accurately controlled to give a precise and constant conduction rate 1 5 Ethernet Cable An Ethernet cable is one of the most popular forms of netw...

Страница 5: ...ellite network Tx Indicates that the modem is transmitting data LAN Indicates that there is a PC or alternative device e g Router connected to the satellite modem BACK OF MODEM Power Input Power adapt...

Страница 6: ...and on after changing device If using a direct connection from the satellite modem to the PC Laptop o Please ensure that the Local Area Connection LAN adapter on your PC Laptop is enabled o Ensure tha...

Страница 7: ...g using Admin Page 4 1 Orange Circle in Modem Box This means the Tooway modem is not online Proceed by clicking on the Modem button on the left hand side this will open the Modem IFL Cable Status page...

Страница 8: ...l not perform to specification Solution Replace the IFL cable or contact Rawafed Libya to arrange a service callout 4 2 Red Exclamation mark in the IFL box This means there is a problem with the cable...

Страница 9: ...ersion 1 0 June 2014 Page 8 Customer Service Department 4 3 Red Exclamation mark in the TRIA box This means there is a problem with the TRIA on the Tooway dish The TRIA would need replacement Solution...

Страница 10: ...other end will be connected to the Tooway Modem 5 2 Make sure your Local Area Connection LAN adapter is enabled For Windows Vista 7 users 1 Click on Start 2 Open Control Panel 3 Select Network and In...

Страница 11: ...rt 2 Open Control Panel 3 Inside Control Panel a If your Control Panel is Categorized you will know this if the screen says Pick a Category on the top of the page in control panel you need to select N...

Страница 12: ...ave assembled the most common Operating system and given step by step guides on how to check whether your computer is correctly setup 5 3 1 Windows 7 Vista users 1 Click on Start 2 Open Control Panel...

Страница 13: ...ea connection Properties window Under the list This connection uses the following items highlight Internet Protocol Version 4 TCP IPv4 then select the Properties button 8 Now you should make sure the...

Страница 14: ...if the screen says Pick a Category on the top of the page in control panel you need to select Network and Internet Connections and then select Network Connections b If your Control Panel is Not Catego...

Страница 15: ...al Area connection Properties window Under the list This connection uses the following items highlight Internet Protocol TCP IP then select the Properties button 6 Now you should make sure the Obtain...

Страница 16: ...e Network icon 3 Select Built in Ethernet as shown in the image below 4 If the DNS server is greyed out which means it is automatically provided by DHCP so you do not have to proceed any further 5 If...

Страница 17: ...hooting Guide Version 1 0 June 2014 Page 16 Customer Service Department 8 Select the DNS tab Ensure that DNS servers and Search Domains are empty 9 Click OK 10 Click the open padlock icon to lock the...