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Tooway   Troubleshooting   Guide                                                                                                                                                                                                                                                                                                                                                                                                                     Version   1.0   –   June   2014   

Page   11

   

   

Customer   Service   Department   

5.3   Make   sure   your   computer   is   set   up   for   DHCP   
   

The   modem   supplies   a   DHCP   IP   address   that   enables   a   computer   or   wireless   router   to   “talk”   to   the   

Tooway   modem   and   access   the   internet.   For   initial   setup   of   the   modem   and   installation   you   would   

need   to   make   sure   your   computer   is   set   up   to   receive   an   IP   address   from   the   modem.   
Because   different   operating   system   are   in   use   all   over   the   world,   we   have   assembled   the   most   

common   Operating   system   and   given   step   by   step   guides   on   how   to   check   whether   your   computer   is   

correctly   setup.   

   

5.3.1   Windows   7   &   Vista   users   

1.

 

Click   on   

Start

      

2.

 

Open   

Control   Panel

      

3.

 

Select   

Network   and   Internet

      

4.

 

Select   

Network   and   Sharing   Center

      

5.

 

Which   version   of   Windows   do   you   have?      

a.

 

For   Windows   7

   -­‐   In   the   left   pane   select   

Change   adapter   settings

      

b.

 

For   Windows   Vista

   -­‐   In   the   left   pane   select   

Manage   Network   Connections

      

6.

 

Right   click   on   the   Local   Area   Connection   and   in   the   drop   down   menu   select   

Properties

   

   

 

   

Note:   If   you   do   not   have   a   Local   Area   Connection   Icon,   try   to   plug   in   the   Tooway   modem   via   the   

Ethernet   cable   provided   (make   sure   the   modem   is   powered).      

   

   

   

Содержание Tooway

Страница 1: ...Tooway Troubleshooting Guide Customer Service Department...

Страница 2: ...No LEDs Lights 5 3 2 Rx Light blinking or off 5 3 3 LAN light off 5 3 4 Normal Operation 5 4 Error troubleshooting using Admin Page 6 4 1 Orange Circle in modem box 6 4 2 Red Exclamation Mark in the I...

Страница 3: ...main function is to transform an input bitstream to a radio signal and vice versa 1 2 Satellite Dish A satellite dish is an antenna with a curved reflective surface that is used to collect and projec...

Страница 4: ...oaxial cables are unique in that their dimensions are accurately controlled to give a precise and constant conduction rate 1 5 Ethernet Cable An Ethernet cable is one of the most popular forms of netw...

Страница 5: ...ellite network Tx Indicates that the modem is transmitting data LAN Indicates that there is a PC or alternative device e g Router connected to the satellite modem BACK OF MODEM Power Input Power adapt...

Страница 6: ...and on after changing device If using a direct connection from the satellite modem to the PC Laptop o Please ensure that the Local Area Connection LAN adapter on your PC Laptop is enabled o Ensure tha...

Страница 7: ...g using Admin Page 4 1 Orange Circle in Modem Box This means the Tooway modem is not online Proceed by clicking on the Modem button on the left hand side this will open the Modem IFL Cable Status page...

Страница 8: ...l not perform to specification Solution Replace the IFL cable or contact Rawafed Libya to arrange a service callout 4 2 Red Exclamation mark in the IFL box This means there is a problem with the cable...

Страница 9: ...ersion 1 0 June 2014 Page 8 Customer Service Department 4 3 Red Exclamation mark in the TRIA box This means there is a problem with the TRIA on the Tooway dish The TRIA would need replacement Solution...

Страница 10: ...other end will be connected to the Tooway Modem 5 2 Make sure your Local Area Connection LAN adapter is enabled For Windows Vista 7 users 1 Click on Start 2 Open Control Panel 3 Select Network and In...

Страница 11: ...rt 2 Open Control Panel 3 Inside Control Panel a If your Control Panel is Categorized you will know this if the screen says Pick a Category on the top of the page in control panel you need to select N...

Страница 12: ...ave assembled the most common Operating system and given step by step guides on how to check whether your computer is correctly setup 5 3 1 Windows 7 Vista users 1 Click on Start 2 Open Control Panel...

Страница 13: ...ea connection Properties window Under the list This connection uses the following items highlight Internet Protocol Version 4 TCP IPv4 then select the Properties button 8 Now you should make sure the...

Страница 14: ...if the screen says Pick a Category on the top of the page in control panel you need to select Network and Internet Connections and then select Network Connections b If your Control Panel is Not Catego...

Страница 15: ...al Area connection Properties window Under the list This connection uses the following items highlight Internet Protocol TCP IP then select the Properties button 6 Now you should make sure the Obtain...

Страница 16: ...e Network icon 3 Select Built in Ethernet as shown in the image below 4 If the DNS server is greyed out which means it is automatically provided by DHCP so you do not have to proceed any further 5 If...

Страница 17: ...hooting Guide Version 1 0 June 2014 Page 16 Customer Service Department 8 Select the DNS tab Ensure that DNS servers and Search Domains are empty 9 Click OK 10 Click the open padlock icon to lock the...

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