Rawafed Libya Tooway, Руководство по устранению неисправностей

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Tooway Troubleshooting Guide Version 1.0 – June 2014
Page 1 Customer Service Department
Table of Contents
1. Understanding the Tooway hardware ………………………………………………… 2
1.1 Modem ………………………………..………………………………………..……….. 2
1.2 Dish ………………………………..………………………………………..………....... 2
1.3 TRIA ………………………………..………………………………………..………....... 2
1.4 Coaxial cable ………………………………..……………………………………….... 3
1.5 Ethernet cable ………………………………..………………………………………. 3
2. The Tooway Modem............................................................................. 4
2.1 Front ………………………………..………................................................. 4
2.2 Back ............................................................................................. 4
3. No Connection Troubleshooting ……………………………………..................... 5
3.1 No LEDs / Lights ………………………………..………............................... 5
3.2 Rx Light blinking or off ………………………………..………..................... 5
3.3 LAN light off ………………………………..………..................................... 5
3.4 Normal Operation ………………………………..………............................ 5
4. Error troubleshooting using Admin Page …………………………………………… 6
4.1 Orange Circle in modem box ………………………………………………..... 6
4.2 Red Exclamation Mark in the IFL box ……………………………………... 7
4.3 Red Exclamation Mark in the TRIA box …...……………………………... 8
5. Cannot connect to the Modem Troubleshooting.................................. 9
5.1 Connect computer directly …………………………………………………….. 9
5.2 Enable “Local Area Connection” adapter ……………………………..... 9
5.2.1 Windows 7 …………………………………………………………...... 9-­‐10
5.2.2 Windows XP ………………………………………………………….... 10
5.3 Enable DHCP ………………………………………………………….................. 11
5.3.1 Windows 7 …………………………………………………………...... 11-­‐13
5.3.2 Windows XP ………………………………………………………….... 13-­‐15
5.3.3 Mac OSX ………………………………………………………….......... 15-­‐16