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The warranty will NOT cover the problems caused
by any of the following causes.
1. Any misuse of the product, such as using the bike for
commercial/rental uses, play dangerous act, etc., riding
the bike on the abnormal road conditions
2. Any unauthorized modification to the product, such as
disassemble the bike without direction by Rattan, faulty
installation, repair, or maintenance by anyone other
than Rattan.
3. The product has been in any accidents, such as traffic
accidents
4. The product has been in extreme environment
(including extreme temperature or humidity), extreme
physical or electrical stress or interference, fluctuation
or surges of electrical power, lightning, static electricity,
fire, acts of God or other external causes
5. Anti-rust layer damage caused by misuse (the damage
of anti-rust layer can lead to the corrosion and fracture
of the parts).
Services
If you notice any problems under the warranty with your
bike, please contact us at
with the
Following Information:
1. Platform of the purchase, such as Amazon, Brand Store,
etc. (If purchased on Amazon, Please also include the
seller name on your order)
2. Order number/ID
3. The email and shipping address you used when placed
order
4. Pictures/Short videos of the problems and a brief
description of the problems
