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It looks like the oil leaks from the front fork?
This is a normal phenomenon that occurs after a bicycle
has been used for a period of time.
Can people sit on the back seat?
The maximum loading of the back seat is 25kg. It is
prohibited to sit on it.
Water leak into the display.
Do not ride in rainy days, and it is forbidden to ride in
heavy rain. Add protection to the display if you ride in
rainy days. Warranty will not cover the display
problems caused by water damage.
The tire becomes flat.
The tires will not be filled with air. Ride the bike after
inflating the tires. (The pumping range is 17-18 psi)
Can I refit the bike?
The bike can be disassembled and refitted. But our
warranty will not cover any bike problems after the
refit.
Can I do some upgrades of the bike?
We provide upgrade service for some accessories.
Contact Rattan for more details.
I need to return the bike, what should I do?
We only accept returns with original package. Any returns
without original package will not be accepted.
