25
Common failures and check
NO.
Problem
Possible reason
Remedy
1
The speed adjuster
doesn’t work or the
maximum speed
is too low
1. Battery voltage is too low.
2. Speed adjusting handle connection
becomes loosed.
3.The spring is stuck.
Make sure the battery is
fully charged
Disconnect and
reconnect the wire
Change the spring
2
The motor doesn’t
work
1. The connection of the battery wires
become loosed.
2. The left or right brakes don`t bounce
back after the cutting off of the power.
3. Connecting wire of the motor wheels
becomes loosed or damaged.
Repair and reconnect.
Contact our support
team.
3
Mileage shows on
the display is not
accurate
1. Lack of charging
2. Battery aged or damaged
3. Going uphill, strong winds,brake
frequently, riding with overweight load.
4. Low tire pressure.
Full charged.
Replace battery.
Ride with pedals.
Pump up the tires.
4
Charger does not
work
1. The charger socket doesn’t work or
the connection between the plug and the
socket become loosed.
2.The fuse inside the charger is burnt
out.
3.The connecting wire of the battery
goes off or the fuse blown.
Fasten the socket and the
connectors.
Replace the fuse.
Reconnect the
connecting wire and
change the fuse.
5
The indicating light
doesn’t turn green,
the battery
becomes
seriously hot
The charger and the battery parameters
don't match.
Turn to the supplier for
adjustment or replace the
charger.
6
Others
1. If your problem is not listed above.
2. When the motor wheel, controller,
charger or battery groups have inside
damage.
Contact the designated store
or sales dealer for help. Do
not open the above
components by yourself, or
the warranty will be broke.
