7. Repeated "MOUSE INSTALLATION FAILURE" at power-up of PC.
a.
The mouse cable from the PC to MasterConsole II is
loose. Secure the connection and power up again.
b.
If the problem only occurs to new PCs which are being
added to the system, the firmware in the KVM
(MasterConsole II internal mouse emulator) may need
to be upgraded to a later version to be compatible with
newer PCs. Contact your dealer or Raritan Computer
for Service.
8. After a period of trouble-free operation, the mouse attached to
MasterConsole II locks (unable to control mouse functions)
when a particular PC is selected, but works normally when
other PCs are selected.
a.
Try to identify if the problem is originating from the PC
by reconnecting the PC to a different channel with a dif-
ferent cable. Then power up the PC. If the problem is
not with the cable or with the specific channel, then
connect the mouse directly to the PC. If the problem
persists, then the PC's mouse port is out of order.
Otherwise, contact your dealer or Raritan Computer.
b.
If the problem occurs after MasterConsole II has been
installed for a period of time, and occurs to PCs that
have previously worked with MasterConsole II , then
some components are out of order. Contact your dealer
or Raritan Computer for service.
9. Unit does not operate in On-Screen User Interface.
a.
Replace keyboard. On-Screen User Interface works
only with PS/2 or extended AT style keyboards.
10. Unable to select channel.
a.
Scan function is active; press the Scan button once to
toggle Scan OFF so the light next to the button is off.
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