Raritan COMMANDCENTER NOC, Руководство администратора

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COMMANDCENTER NOC ADMINISTRATOR GUIDE
4. Type a description of the problem you are experiencing in the text box.
5. Type an email address in
Confirmation Email:
so that when the incident report email is
received, you will get a confirmation message.
6. Click
send incident email
.
Generate Diagnostics File
If your CC-NOC does not have email access (an SMTP server has not configured – see section
Outgoing Email Communication
), use this option to create an archive that can be downloaded
from the CC-NOC to a computer that does have email access.
The diagnostics file will be archived in a file called
diagnostics.tar.gz
. You can then download
this file by accessing
http://<CommandCenter_NOC_IP_Address>/public
.
1. Click on the
Admin
tab in the top navigation bar.
2. Click
Administrator Tools
.
3. Click
Generate Diagnostics File
.
Figure 39 Generate Diagnostics File
4. Access
http://<CommandCenter_NOC_IP_Address>/public
to view the file.
Establish Support Connection
If you have contacted Technical Support and they have requested SSH access to your appliance,
you can open a Secure Shell (SSH) connection by clicking
establish support connection
.
Opening the connection may take between 10 to 30 seconds. Your firewall must allow out-going
connections from the CC-NOC on both port 22 (SSH) and port 443 (HTTPS).
1.
Click on the
Admin
tab in the top navigation bar.
2. Click
Administrator Tools
.
3. Click
establish support connection
.
Figure 40 Establish Support Connection via SSH