SOF_7.5.1-07-04
Effective date: 28-Sep-07
User Guide
CustomAir
®
by RAMVAC®
RAMVAC
®
Product Support Services
The DentalEZ Group and its employees are proud of the products we provide to the dental community. We stand behind these products with a
warranty against defects in material and workmanship as provided below.
In the event that you experience difficulty with the application or operation of any of our products, please contact our customer service department
at our expense at (866) DTE-INFO.
If we cannot resolve the issue by telephone, we will arrange for a representative to contact you or suggest that the product be returned to our fac-
tory for inspection.
If product return or repair is required, we will provide you with a
Return Authorization
number and shipping instructions to return the product to
the proper facility. If the product is under warranty we will ask you to provide proof of purchase such as a copy of your invoice. Please be sure to
include the
Return Authorization
number on the package you are returning.
Products returned without a return authorization number cannot
be repaired.
Freight costs for product returns are the responsibility of the customer. Products under warranty will be repaired or replaced, at our sole discretion,
and returned at our expense. Products outside the warranty limits will be repaired and returned with costs invoiced to the customer. We are not
responsible for shipping damages. We will, however, help you file a claim with the freight carrier. Written repair estimates are available.
DentalEZ warrants all equipment and parts to be free of defects in material and workmanship, under normal usage, under the following terms:
RAMVAC Products:
Warranty Period:
RAMVAC
®
Dental Vacuum System
2 Years from date of installation*
RAMVAC
®
Vacuum Pumps only
10 Years from date of installation*
RAMVAC
®
OWL
™
2 Years from date of installation*
CustomAir
®
by RAMVAC®
6 Years / 4200 hours from date of installation*
Please note the following additional terms of our warranty and return policy:
• Warranties cover manufacturing defects only and do not cover defects resulting from abuse, improper handling, cleaning, care or
maintenance, normal wear and tear or non-observance of operating, maintenance or installation instructions.
Failure to use
authorized parts or an authorized repair facility voids this warranty.
•
Liability is limited to repair or replacement of the defective product at our sole discretion. All other liabilities, in particular
liability for damages, including, without limitation, consequential or incidental damages are excluded.
• This warranty is in lieu of all other warranties, expressed or implied, including ANY IMPLIED warranties of merchantability or
fitness for a particular purpose. no employee, representative or dealer is authorized to change this warranty in any way or to
grant any other warranty.
WARRANTY REPAIRS:
Parts repaired or replaced on a product that is in warranty will be warranteed for the duration of that product’s original warranty.
NON-WARRANTY REPAIRS:
The warranty on parts either repaired or replaced on an out-of-warranty product will cover the repaired part only and will be for the timeframe of a
new parts warranty period.
PRODUCT RETURN:
Opened products or product returns more than a year old cannot be returned for credit. There will be a 15% ($25.00 minimum) restocking charge
on all items authorized for return.
*When installed, operated and maintained in accordance with written instructions.
RAMVAC, Bison, Bulldog, FLOWCHECK, Ramclean and VACHECK are registered trademarks and InfiniTank, OWL and SlugBuster are trademark of RAMVAC Dental Products, Inc.
Inside Back Cover
WARRANTY
