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If the troubleshooting guide did not resolve the symptom, please contact your local RainSoft Dealer for
service. If you cannot locate your local RainSoft Dealer, please contact RainSoft Customer Service at:
1-800-860-7638 or log on to www.rainsoft.com for the name and location of your nearest authorized Dealer.
Troubleshooting Guide
Symptom
Cause
Solution
1. The system fails to
regenerate automatically
1. The power supply is plugged into intermittent or
dead power source.
1. Connect to a constant power source.
2. The system is not counting gallons.
2. Call your RainSoft Dealer for service.
1. The computer is not set properly.
1. Reset the time of day/hour of regeneration.
2. The time is off due to daylight savings.
2. Verify that auto daylight savings time is set to
“ON”.
3. The maximum system capacity has been exceeded.
3. Limit water usage until the regeneration is
complete.
2. The system regenerates
at the wrong time
1. The raw water has changed.
2. The bypass valve is open.
3. The power supply is disconnected.
3. Plug in the power supply.
1. Call your RainSoft Dealer for a new water
analysis.
2. Close the bypass valve.
3. Poor water quality
1. Low pressure to the unit.
1. Bypass the system. If the problem still exists
after bypass, it is not related to a RainSoft
product. (Check your water distribution
system.) If the problem is resolved after
bypass, call your RainSoft Dealer for service.
4. Loss of water pressure
3. Low inlet pressure.
4. The injector is plugged.
4. Call your RainSoft Dealer for service.
3. Call your RainSoft Dealer for assistance.
2. The brine valve is dirty.
2. Call your RainSoft Dealer for service.
5. Excessive water in the
brine
tank
and/or salty water
1. Check the water flow to the drain. Check for
crimps in the drain line. Call your RainSoft
Dealer for service.
1. The drain line is plugged/restricted.
2. Excessive water pressure.
2. Install a pressure regulator.
3. Low inlet pressure.
3. Call your RainSoft Dealer to increase the inlet
pressure. It must be a minimum of 20 psi.
1. The drain line is plugged/restricted.
1. Check the water flow to the drain. Check for
crimps in the drain line. Call your RainSoft
Dealer for service.
6. The system fails to use
salt
2. The injector is plugged.
2. Call your RainSoft Dealer for service.
4. No water in the brine tank.
4. Call your RainSoft Dealer for service.
7. Constant flow to the drain
1. Foreign material in the valve.
1. Call your RainSoft Dealer to clean the valve.
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