Rev 1. 1 05/08/19
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TELSEC
©
MP2 User Guide
2)
Verify the relay on the TELSEC
®
MP2 opens and closes when using the bypass command from the
web server or via SNMP set to the output
3)
Verify the wiring to the control point is correct
4)
Verify the control source voltage (typically an external 24 VAC transformer) is operable and
supplying proper voltage.
10.5
Alarm Notification Failure
PROBLEM
▪
I am not receiving email alarms.
SOLUTION
1)
Verify network connection.
2)
Check the setting in the Email Alarm notification page.
3)
Verify the EMAIL SMTP server is operational and that the proper username and password (if
required) have been entered.
4)
Check for any firewalls and or network rule sets preventing emails being sent from the location
to the SMTP server.
5)
Do a test email by clicking on the Send Test Alarm button.
PROBLEM
▪
I am not receiving traps.
SOLUTION
1)
Verify network connection.
2)
Check the settings for the trap server on the TELSEC
®
MP2 and make sure they match the
requirements of the trap server including SNMP version and community string or username (v3).
3)
Check for any firewalls and or rule sets preventing traps being sent from the location to the
SMTP server.
4)
Send a test trap by clicking on the Send Test Alarm button.
10.6
Battery
PROBLEM
▪
The system keeps losing history memory and clock settings.
SOLUTION
1)
Verify the battery insulating tab was removed at install to enable the battery circuit.
2)
Power down the system, remove the cover and change the system battery.
10.7
Modbus Communication and Status
PROBLEM
▪
Modbus data is not updating or you notice that Alarm Points referencing Modbus points show
COMM ERROR as the status.
SOLUTION
1)
Verify that every Slave device has a unique address and that all devices including the MP2 is
using the same baud rate and parity.
2)
Verify that the End of Line (EOL) and line biasing jumpers on the MP2 are in the proper position.
3)
Verify that the MP2 is communicating over the bus. Remove the cover and look at the Tx and Rx
lights. If you see Tx and no Rx activity then the system is attempting to talk to devices, but none
of them are responding.