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17. Warranty & Contact Details
TEN YEAR WARRANTY
Warranty
Quell warrants to the original consumer purchaser that each new alarm
will be free from defects in materials and workmanship under normal
use for a period of 10 years from the date of purchase. To the extent
permitted by law, Quell agrees to repair or replace (at our discretion) any
defective product on presentation of the proof of purchase.
Australia warranty claims:
Where the goods are offered for sale in Australia, the benefits to the con-
sumer given by this warranty are in addition to other rights and remedies
of the consumer under the Australian Consumer Law and other appli-
cable laws relating to the goods. Our goods come with guarantees that
cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and compensation for any
other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
New Zealand warranty claims:
Where the goods are offered for sale in New Zealand, the benefits to the
consumer given by this warranty are in addition to other rights and rem-
edies of the consumer under relevant New Zealand consumer protection
laws and other applicable laws relating to the goods. Our goods come
with guarantees that cannot be excluded under relevant New Zealand
consumer protection laws. You are entitled to a replacement or refund
for a major failure and compensation for any other reasonably foresee-
able loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Exclusions
Subject to non-excludable laws, this warranty does not cover:
• normal wear and tear to the product or parts
• batteries or other consumables included with this product (excluding
sealed non replaceable battery models)
• damage to the product caused by accidents, misuse, abuse, lack of
reasonable care, tampering or repair by a person not authorised
by Quell
• any product that has not been installed, operated or maintained in
accordance with the manual or operating instructions provided with
the product
• any damage caused by improper power input or improper cable
connection
• any indirect, special or consequential loss or damage of any kind
