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10.5
Warranty and repair Claims
To log a warranty claim or repair it is necessary to log the incident on the Prior Scientific website
at:
https://www.prior.com/customer-support/rmaqueensgate.
If this is the first time you have registered a warranty claim or repair it is necessary to register on
the website. Please make sure this is down using the Queensgate RMA, not the Prior RMA.
Registration can take 24hours to be accepted, if you have not received an email after 24hours
please email, [email protected].
When returning the unit, ensure that an RMA/RA number is obtained from Prior Scientific and that
the decontamination form is completed and returned so that necessary information is supplied to
the service department.
Contact details
Queensgate Technology
Units 3/4 Fielding Ind Est,
Wilbraham Road,
Fulbourn,
Cambridge,
Cambridgeshire,
CB21 5ET