Chapter 6: Troubleshooting
Pre-Call Checklist
QuantumLTO-7 HH SAS User’s Guide
89
Pre-Call Checklist
If you have questions or problems, go through this checklist before
contacting Quantum Technical Support. Ensure that the total SAS cable
length does not exceed 5.5m (18 ft). Perform the following steps before
you place a call to Quantum Technical Support. Where instructions refer
you to the web, visit
http://www.quantum.com/serviceandsupport
.
1
Perform a general checkup of the hardware and connections:
• Verify that all cables are connected properly at both ends.
• Before attaching the SAS cables, ensure that the connector does
not contain bent or recessed pins.
• Ensure that all retention screws for the SAS cable are securely
tightened.
2
Verify that the drive's firmware is at the most recent level. To
determine the latest release of firmware, visit the web. See
on page 30 for instructions on downloading the
latest firmware.
3
Verify that your device drivers are at the most recent level:
• For Quantum device drivers, visit the web.
• For the device drivers of independent software vendors (ISVs),
visit the appropriate third-party web site.
4
Verify whether your hardware and software configuration is
supported. To determine the latest supported attachments, visit the
web.
5
Review “Frequently Asked Questions” and “Hints and Tips” on the
web.
6
Run one of the following diagnostic methods:
• Local diagnostic:
a
Function Code 1: Run Drive Diagnostics
determine whether the drive can properly load and unload
cartridges, and read and write data. Optionally, you may run
one of the following diagnostics:
Содержание LTO-8 HH SAS
Страница 1: ...Technical Reference Manual Quantum LTO 8 HH SAS User s Guide 6 68132 03 Rev A...
Страница 8: ...Contents viii QuantumLTO 8 HH SAS User s Guide...
Страница 30: ...Chapter 2 Introduction Specifications 22 QuantumLTO 8 HH SAS User s Guide...
Страница 40: ...Chapter 3 Installation Updating firmware 32 QuantumLTO 8 HH SAS User s Guide...
Страница 74: ...Chapter 4 Operations Diagnostic and Maintenance Functions 66 QuantumLTO 8 HH SAS User s Guide...
Страница 92: ...Chapter 5 Media Disposing of Tape Cartridges 84 QuantumLTO 8 HH SAS User s Guide...
Страница 108: ...Appendix A Error Codes and Messages 100 QuantumLTO 7 HH SAS User s Guide...
Страница 110: ...Appendix B Tape Alert Flags 102 QuantumLTO 7 HH SAS User s Guide...
Страница 126: ...Glossary 118 Quantum LTO 7 HH SAS User s Guide...