Troubleshooting
Quantum DXi6900-S Installation Guide
69
Troubleshooting
If you encounter problems while installing or configuring the DXi6900-S, see Table 1 for troubleshooting
steps.
Table 1:
DXi6900-S Installation Troubleshooting
Problem
Corrective Action
The system does not power on.
Make sure all power cords are connected to a grounded electrical
outlet and the power switches located on the back of the power
supplies are on.
An error or warning occurs during Pick to
Order (PTO) configuration indicating there is a
problem with a hardware component or that
the configuration is not valid.
1. Exit the
Service Menu
and turn off the Node by typing
shutdown
and pressing
<Enter>
at the command prompt.
2. Turn off both power switches on the back of each Array and
Expansion module.
3. Make sure all hard drives are inserted completely and all hard
drive latches are closed.
4. If present, make sure the optional network cards are
securely seated in the PCIe slots (see Installing the Optional
Network Cards
).
5. Make sure all SAS and power cables are securely connected
to the correct ports (see Cabling the DXi6900-S
).
6. Turn on the system (see Accessing the Service Menu
).
7. Return to the
Pick to Order Menu
(see Performing Pick to
).
8. Select the
Reset PTO
option, and perform PTO
configuration again, starting with Step 0.
Note:
If you have already performed Step 2 RAID
initialize, you do not need to start RAID initialization
again.
